Job summary GP Assistant will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient. Main duties of the job Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Explaining treatment procedures to patients Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care About us Coventry and Rugby GP Alliance is committed to supporting and delivering high-quality primary care services to the local population and strengthening and developing general practices. Formed in June 2014, we are a private company limited by shares, and as such, we are wholly owned by the practices within our Federation. 94% of general practices in Coventry and 45% of practices in Rugby, covering a total population of around 450,000. We continue to provide a range of high quality, accessible and responsive services, whilst always looking forward to find new ways to support general practice and our local population. Our aim is to strengthen primary care for a stronger NHS. Our work plan continues to evolve to support local and national local policy developments, as well as local practice, Network and partner needs in terms of Supporting, Innovating, Delivering and Educating. Date posted 07 November 2024 Pay scheme Other Salary Depending on experience £12.86 to £14.60 Contract Permanent Working pattern Part-time Reference number E0046-24-0076 Job locations 1 The Boiler House, Electric Wharf Sandy Lane Coventry CV1 4JU Job description Job responsibilities Duties Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Explaining treatment procedures to patients Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/ Professional Development Post holder must hold a GP Assistant Certificate qualification Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant annual updates Inform the lead GP of any concerns regarding GPA role and any professional development needed Be aware of own professional boundaries and what to do when you have reached them Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP Contribution to the Implementation of Services The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities Duties Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Explaining treatment procedures to patients Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/ Professional Development Post holder must hold a GP Assistant Certificate qualification Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant annual updates Inform the lead GP of any concerns regarding GPA role and any professional development needed Be aware of own professional boundaries and what to do when you have reached them Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP Contribution to the Implementation of Services The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Experience Essential Experience of working as GP Assistant Qualifications Essential GP Assistant Certificate qualification or equivalent Skills & Abilities Essential Ability to remain calm when dealing with difficult or distressed people. Able to think ahead and anticipate issues. Ability to be assertive, but polite and patient. Excellent organisation skills required along with ability to prioritise and work to very high standards of performance. Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision. Understanding of the needs for confidentiality and compliance. Competence in Microsoft Office packages (Outlook, Word, Excel) Person Specification Experience Essential Experience of working as GP Assistant Qualifications Essential GP Assistant Certificate qualification or equivalent Skills & Abilities Essential Ability to remain calm when dealing with difficult or distressed people. Able to think ahead and anticipate issues. Ability to be assertive, but polite and patient. Excellent organisation skills required along with ability to prioritise and work to very high standards of performance. Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision. Understanding of the needs for confidentiality and compliance. Competence in Microsoft Office packages (Outlook, Word, Excel) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry And Rugby GP Alliance Address 1 The Boiler House, Electric Wharf Sandy Lane Coventry CV1 4JU Employer's website https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)