Job Description
Career opportunities with a side of good times!
WELCOME TO A WORLD OF OPPORTUNITIESAT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Hilton Birmingham Metropole is now recruiting an Assistant Night Manager to join the busy and vibrant Front Office Team. The hotel is in Birmingham's NEC area, close to Birmingham International train station. With 790 bedrooms, 3 Food and Beverage outlets and over 30 meeting spaces, this hotel is a hive of activity. If you are Customer Service Focused with experience working on a busy reception desk, we want to hear from you! Please note you must be flexible with shift patterns including evening and weekend shifts.
Pay rate: £13.20/ hour
Shift Pattern: 4 days on, 4 days off
A WORLD OF REWARDS
* Free,healthyand high - qualitymealswhen on duty
* Personal Developmentprogrammes designed to support you at every step of your career
* A chance to make a differencethrough our Corporate Responsibility programmes
* Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* Discounted dental and health cover
* High street discounts:with Perks at Work
* Free car park
* Subsidised Taxibetween 12am and 7am
* Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
* Guest Experience Day:1 night stay with breakfast and dinner
* Modern and inclusiveTeam Members areas
You will joinand lead the night Front Office team, in the Reception areas of the hotel.
You enjoydelivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one. You will be the main point of contact for all guests enquiries and complaints, emergencies and evacuations.
Are youan ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint?
EVERY JOB MAKES THE STAY.At Hilton, It Matters Where You Stay, but The Stay is only one sideof the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company
Qualifications - External
AMRT1_UKCT