In this crucial role, you'll be at the forefront of our mission to provide 'best in class' repair and maintenance services, directly improving the living conditions of our residents. You will also be responsible for providing support to local teams in ensuring that repairs are carried out in time, to a high standard, and with great customer satisfaction. Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.
A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.
Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management.
A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback
Highly organised and experience of managing conflicting priorities in a busy office environment
Experience of providing performance monitoring and commentary against business targets
Effective IT skills including basic/intermediate MS Office skill.
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Health cash plan
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Life Assurance x 4 annual salary
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit:
Step 2: Shortlisted candidates will be invited for a brief phone call with a recruiter. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .