Job Title: Facilities Operations Manager
We are seeking a highly skilled and experienced Facilities Operations Manager to join our team at Gleeson Recruitment Group.
Job Summary:
The successful candidate will be responsible for delivering exceptional service management, compliance, and health & safety of the outsourced FM services of Technical, Security, Cleaning and Specialist Services.
Key Responsibilities:
* Supervise the day-to-day operation of the Centre/sites and maintain operational excellence.
* Oversee and inspect contractors' work to monitor the performance of contracts and ensure the agreed service level is being met.
* Review contracts periodically and manage the tender process for procuring new contracts to achieve the best balance between cost and service quality.
* Act on the client's behalf to raise any concerns with suppliers/contractors.
* Put in place Service Level Agreements (SLAs) and monitor performance.
* Ensure work is carried out in accordance with clients' Health & Safety policy and procedures.
* Manage the delivery of the maintenance program, obtaining competitive quotes for works where necessary, and working closely with on-site contractors for optimal resource deployment.
* Ensure the Helpdesk information is correct and up to date and review reports weekly and follow up to resolve as required.
* Support tenant inspections and the fit-out process for new lettings, contributing to the overall success of the Centre.
* Manage within the financial restraints of the Service Budgets, tracking ongoing expenditure against budget, and ensuring efficient communication of planned works at the Centre.
* Check and confirm quotations for works prior to approval.
* Construct and deliver monthly reports with the PM team/Centre Manager for the Centre.
* Submit ad-hoc QA Audit sheets, conducted on works conducted.
* Ensure that all PPM is forecasted, planned, and implemented by the service provider.
* Review building management system to assess how the electrical appliances in Waverley Market are operating and take action to correct if necessary.
* Assist with shop fits and with agreed Landlord works.
* Assist with insurance claims.
* Utilise the H&S platform of Quooda to report on Compliance across the site.
* Adopt the Health and Safety management plan and maintain health and safety standards.
* Monitor compliance with Health and Safety regulations.
* Carry out risk assessment and audits to ensure standards are maintained.
* Manage the completion of any action points arising from assessments and audits to maintain health and safety compliance.
* Maintain records of assessments and audits.
* Develop, maintain, and test disaster planning procedures to cover all emergencies.
* Ensure the service providers maintain all management records such as: fire risk and water hygiene.
* Attend regular meetings with Client/PM Team to prioritise action required.
* Be a trusted source of innovation for the client in service delivery.
* Attend monthly review meetings with Team, providing H&S report and report to Cm, SFM, Surveyors and Client.
* Agree out of hours requirements and ensure adequate cover provide.
* Ensure adequate cover for holidays etc. and notify the CM, SFM & PM (and client if required).
Requirements:
* FM experience within shopping centre.
* Ability to commute to Waverley Market, Edinburgh at least 4 times per week.
* IOSH/NEBOSH.
* Facilities Management qualification.
What We Offer:
We offer a competitive salary and a dynamic work environment.