Customer Operations Manager Exciting new Customer Operations Manager role for an established technology manufacturer. The role will suit a background from sales order process, customer support or customer operations departments for a technology organisation. We have an excellent package including bonus, hybrid working and a host of other benefits including share scheme flexible start/finish time Headlines:- Develop, improve, own customer support function systems, procedures and processes, supporting sales delivery of all products Work with demand generation & pre-sales activities to ensure a consistent supply of high quality inbound sales leads and insights Maintain a high quality level of customer related data on the CRM system to ensure its effective use When necessary, respond to customer enquires with technical and commercial assistance Produce regular team performance and sales reports and insights Provide cover for team members during times of team absence Assist with internal and external quality audits for the function Maintain high standards in the team (speed, accuracy) Work with marketing team to develop effective campaigns to promote products or services to new and existing customers Experience:- Previous experience in a similar role essential Experience in enhancing operational efficiencies to increase customer satisfaction Strong attention to details Ability to plan and manage the priorities, workload and direction of a customer support team Able to exercise excellent judgement on how and when to intervene keeping the team on track Ability to measure and report performance at both team and individual level, using this information to make changes or correction if required Ability to communicate and persuade at all levels from engineers to board level Willingness to learn technical concepts related to the company business High level of skill in Microsoft Office, CRM & ERP system