Help Me Quit Smoking Cessation Contact Centre Supervisor
Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you!
The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers who want to quit.
An exciting opportunity has arisen for a full time (37.5 hours per week) supervisor to join the National Help Me Quit Contact Centre and Telephone Support Service. The post is offered on a permanent basis.
Main duties of the job
Working with the Hub Manager, you will support our team of Call Handlers and Telephone Support Advisors to deliver high quality, specialist behavioural support and advice to smokers who actively want to quit over the telephone. The Hub Supervisor role is key to the successful day-to-day operation of the Hub and requires excellent communication, problem solving and organisational skills, as well as a commitment to providing a high level of customer service and professionalism at all times.
The successful candidates will join the team based in offices in the heart of the city of Cardiff at Capital Quarter 2, which is only a short walk from Cardiff Central Railway Station. Some evening and weekend work will be required.
This is a permanent position working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
* Educated to degree level / equivalent level of experience
* Evidence of continuing Professional/personal development
* Practitioner registration with the Public Health Register
* Further training in smoking cessation and behaviour change.
Experience
* Experience of delivering specialist smoking cessation support
* Experience of working to agreed protocols and guidelines
* Experience of staff supervision
* Experience of dealing with clients and members of the public within a healthcare setting
* Experience of project monitoring and reporting, including data collection and inputting data
* Experience of working with a range of professionals and partner organisations
* Working in an NHS environment
* Experience of delivering training
Skills
* Planning and organisational skills.
* Ability to speak Welsh or willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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