As a Helpdesk Support Engineer at Solventum, you will provide first-level support to internal and external customers, work with customers to resolve issues, and engage the Level 2 team when needed. You will also monitor internal ticketing systems for trending issues and SLAs, and communicate with customers via phone or email to gather information and troubleshoot issues. Your skills and expertise will be required to provide excellent organizational, time keeping, and problem-solving skills, as well as a keen passion in IT. You will be educated to high school diploma/A-level, have a valid driver's license, and a minimum of 2 years customer service experience. You will work in a hybrid environment with some remote work and travel to Malvern at least 2 days per week, with limited travel to less than 10%. Solventum offers competitive pay and benefits, and is an equal opportunity employer committed to diversity and inclusion. You will be responsible for creating and sending reports to customers, and for monitoring internal ticketing systems for trending issues and SLAs. You will work closely with the brightest minds in healthcare to ensure that every solution created melds the latest technology with compassion and empathy. The company is committed to maintaining the highest standards of integrity and professionalism in their recruitment process. All email communications from Solventum regarding job opportunities will be from an email with a domain of @solventum.com. The company is committed to ensuring competitive pay and benefits, and regularly benchmarks with other companies that are comparable in size and scope. Solventum is a new company with a long legacy of creating breakthrough solutions for customers' toughest challenges, and is committed to solving for the better lives of patients and healthcare professionals.