Client:
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
0122c1f33489
Job Views:
9
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
We are recruiting for an experienced Customer Service Administrator to work in Leicester as part of a small team where career development is available for the right candidate. Our client can offer flexibility in working hours, either 9am - 5:30pm or 8am - 4:30pm.
As the Customer Service Administrator, your key responsibilities include:
1. Driving the standard in customer service levels through efficient administration.
2. Taking ownership of managing effective administration processes for supplying products to major retail customers.
3. Maximizing service levels to provide exemplary service to customers.
4. Ensuring efficient processing of customer orders.
5. Managing high service level expectations of customers.
6. In conjunction with the Account Manager, managing cordial relationships with staff in designated departments.
7. Dealing with customer enquiries and queries accurately and effectively within reasonable time frames.
8. Liaising with internal departments to ensure customer service level standards are met.
9. Assisting and supporting Account Managers in managing customer business and relationships.
10. Maintaining a pivotal role in the supply chain as the stock provider for major customers.
To be successful as the Customer Service Administrator, you must:
1. Have experience in processing orders.
2. Be a self-manager of multiple resources, able to handle diverse tasks.
3. Communicate effectively at all levels through various mediums (written, verbal, video, and face-to-face).
4. Be an excellent manager of processes with attention to detail and a strong analytical approach.
Once successful in the role, you will receive benefits including free parking, career development, flexible working hours, yearly salary reviews, regular performance reviews, and holidays.
Office Angels acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.
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Created on 24/03/2025 by TN United Kingdom
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