The Quality Manager is accountable for implementing the Technical Safety and Quality systems for Branded and retailer own brand products at the Albert Bartlett Chilled site. As an expert in good manufacturing practice, auditing and systems management they will train teams within the site (e.g. production and QA) in Albert Bartlett Quality and safety systems, GMP, HACCP and relevant audit procedures. Reporting to the Senior Quality Manager, they will be accountable for leading and developing the QA Team. They will lead the on-site quality function, ensuring that we are maintaining customer specification standards and implementing corrective actions alongside production. They will provide appropriate management information and reports to enable improvement in the Albert Bartlett quality systems.
They will manage the testing programme to ensure adherence to the QMS, TACCP and HACCP programmes and provide cover as appropriate in the absence of the Senior Quality Manager. In addition, they will carry out any other duties as directed by Senior Management.
About the role
Quality Team Management
Provide guidance and support to the Quality Auditor team, be their first point of contact if a quality issue arises
Manage QA holiday and staff rota
Manage QA team performance via performance review, disciplinaries etc.
Develop QA team through coaching and training
Carry out shift handover meetings to ensure good communication between shifts
Product Quality Management
Review quality standards throughout production to ensure specifications are being met
Implement HOLD procedure as required with effective communication to all teams
Communicate quality concerns to all relevant teams such as production and procurement
Site Standards
Coach and mentor the production teams to understand "what good looks like" for GMP standards
Conduct GMP challenge audits to ensure results are an accurate reflection of what is really happening
Collate and trend results from black bag audits
Technical and Quality Data Analysis
Review factory paperwork throughout production, collate and file in good order. Be the lead on site for conducting product traceability and mass balance exercises
Supporting the Technical and Quality teams with generating Technical KPI data and periodic reports such as Complaints, Micro, non-conformances
Support with complaint investigation with ensuring complaint investigations are completed thoroughly and accurately
Use root cause analysis in resolving incidents and non-conformances
Work with the technical and operational team to provide support for quality improvement initiatives.
Support the preparation of visual standards and quality contracts for retailers
Support Quality team meetings with meeting note recordings and actions
Activities and Resources
Follow relevant SOP's and ensure relevant QP's/ CCP's are adhered to
Ensure all company issued sampling and investigation testing regimes are carried out in a timely manner and non-conformances raised and actioned appropriately
Report immediately to appropriate manager on incidents and situations potentially hazardous to health and safety of personnel and equipment that comes to your notice.
Perform internal audits as requested
Manage Information
Communicate with the Management and factory-based teams on all matters relating to product quality and development.
About the company
Albert Bartlett is a progressive family owned British brand, established in 1948 that is dedicated to providing quality potato products to consumers across the UK. Our Values are what drive us to be the very best at what we do: Family Heritage; Honest; Potato experts; Here at Albert Bartlett we believe mealtimes matter, we use our passion, knowledge, innovation and attention into producing the best quality own label and branded potato products. We are constantly evolving and over 4 generations and 75 years of dedication we take our place as No.1 fresh and chilled potato brand and growing frozen brand.
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