My Wednesbury based client who specialise in Mechanical & Electrical engineering are looking for a Customer Support Engineer to join their team on a full time and permanent basis.
Duties:-
* Working along the customer service team being first contact point of customers in connection with field service, spare parts, technical support and sales requests
* Develop, prepare and present sales proposal / quotations to customers to secure or renew orders
* Liaise with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs
* Provide proactive technical sales support to maximise customer experience and spending
* Generate new business and ensures growth of existing accounts;
* Manage opportunity pipeline with active follow ups together with customer service consultant and account managers
* Provide and process information in response to inquiries, concerns, and requests about products and services
* Research required information using available resources
* Update Salesforce CRM system with all interactions and resolutions
* Gathering, consolidating, reporting the figures, activities and statistics with using IT tools (Salesforce, SAP, Office etc.)
* Collaborate with other departments
* Stay up-to-date with product and industry knowledge to provide accurate and helpful sales support
Key Skills:-
* Higher education or university graduate from electrical / electronics / industrial electronics / automation / machinery / mechatronics related departments or physics.
* If you have experience within a technical position this would be advantageous.
* Good attention to details and IT skills (Salesforce, SAP, Office etc.)
* Customer focused with excellent communication skills.
* Excellent coordination, planning, problem solving, able to work under pressure.
Additional Information:-
* Working hours - Monday to Friday 8.00am - 4.00pm or 8.30pm - 4.30pm
* 25 days holiday + bank holidays (opportunity to buy a further 5 days holiday)
* Private Medical Insurance
* Health Cashplan
* Company Pension
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