Business & Partnerships Coordinator (Bristol)
Global Underwater Hub - Bristol
Global Underwater Hub (GUH) is a strategically focused, intelligence-led organisation that aims to transform the UK’s underwater industry into one of the largest and fastest growing industries in the country.
Work is currently underway in the Emersons Green area of Bristol to redevelop a property which will become the organisation's southern hub, which will include office and event space. This is scheduled to open in autumn 2023 and will complement facilities in Aberdeen and Newcastle.
Led and governed by industry, GUH represents, promotes and supports all sectors of the underwater industry by providing companies with the market information, connections and access to specialist expertise that they need to grow.
ROLE DESCRIPTION
The Business & Partnerships Coordinator’s primary focus is to provide support for GUH members and partner organisations in the south of England and Wales including providing a professional and welcoming environment for users of the Bristol Hub office. This will include ensuring high standards of facility presentation as well as supporting company operations by maintaining office systems and supervising smooth running of day-to-day operations, liaising with members and prospects, and facilitating the development and delivery of industry events.
This role will be very much customer focused therefore strong interpersonal and ambassadorial skills demonstrated through a positive demeanour are required. This is a varied role that will include event management and partnership working in addition to supporting the GUH broader business development strategy for the south of England and wider UK.
KEY ACCOUNTABILITIES
1. Liaison with South of England and Wales members and partners to ensure all enquiries are dealt with in a timely and efficient manner and any issues fed back to Regional Manager accordingly.
2. Support the development of new member prospects and engage with existing members to help build valued relationships and encourage membership retention.
3. Perform front of house functions, providing welcome and direction to all members/visitors, including but not limited to:
1. With support from the regional manager, managing the Hub diary including meetings, events and hot desking.
2. Registration of all visitors to the site.
3. Providing hospitality for meetings by ensuring appropriate provisions are offered/made available to visitors.
4. Arranging suitable catering when appropriate.
5. Setting up and clearing up of all public spaces and meeting rooms.
6. Being responsible for the security of the building during office hours.
4. Ensure the smooth running of the office and provide administrative support when required to any member of the team.
5. Answering the telephone in a friendly and efficient manner and taking messages as appropriate.
6. Support the Events team in organising and running UK wide and South based events where required (this may include external locations and other geographic locations on occasion).
7. Support the development and planning of industry networking events, membership workshops, and regional advisory group meetings as and when required.
8. Support and facilitate effective regional communications in conjunction with the communications and marketing team/regional manager.
9. Lead on office related remedial tasks (for example repairs/site audit/maintenance) with support from Aberdeen office management.
10. Assist with Health and Safety matters, including Office logistics and HSE inductions for new starts, managing local H&S annual audit requirements with support and guidance from the Aberdeen office manager.
11. Managing contracts for general office maintenance.
12. Document control – assist in maintaining suitable electronic filing for all office documentation.
13. Assist with room booking requirements when requested.
14. Maintain the South team’s project planner as required.
15. Local induction responsibilities include:
1. Custodian of the Office Logistics and HSE induction process for all new local staff members with support as required from Aberdeen office manager.
2. Support the HR Manager as required with local HR inductions for new starts.
16. Filing/Archiving as required.
17. Logging incoming mail/Franking of outgoing mail.
18. Keeping the main office and the kitchen facility clean and tidy.
19. Ensuring that all messages are dealt with efficiently and promptly.
20. General administration including control of items such as stationery and catering supplies.
21. Any other appropriately agreed duties as directed by the Regional Manager, Finance Director, Chief Executive or other Senior Management. Day-to-day line management reporting will be to the Business Development Director (Bristol-based).
22. Liaise and work with Aberdeen office manager to ensure consistency of approach to all relevant functional policies, processes and procedures across the UK organisation.
GUH CORE VALUES
Trustworthy – We are an open and welcoming organisation.
Strategic – We are an intelligence led organisation providing stakeholders with access to information relevant to the underwater marketplace.
Expertise – We are industry subject matter experts, providing specialist knowledge of all sectors of the underwater industry.
Insightful – We ensure our stakeholders have access to relevant data and market analysis to allow them to harness opportunities in a growing global marketplace.
Collaborative – We work across industry sectors to facilitate and support collaboration with colleagues and stakeholders.
All our activities are underpinned with a demonstrable focus on our own personal safety and the safety of our colleagues and stakeholders. We always demonstrate safety leadership in our words and actions.
PERSONAL SPECIFICATIONS
QUALIFICATIONS & EXPERIENCE
1. Degree level or equivalent or demonstrable relevant experience in a business support, administrative or relationship management role.
2. Experience of events planning, managing partners and service providers.
3. Demonstrable experience in administrative management of documentation and information management.
4. Demonstrable knowledge and experience of IT systems, Records & Document Management Systems and Microsoft Office applications.
5. Demonstrable relevant experience in a similar role/environment.
6. Has been exposed to underwater business environments.
7. Demonstrable relevant experience of managing contracts and relationships with external service providers and sponsors.
8. Knowledge of the subsea/underwater/defence industry and key organisations.
9. Experience of marketing & communications/event planning.
SPECIFIC TRAINING / SPECIALIST SKILLS
1. Ability to manage multiple priorities and tasks at the same time.
2. Personal computer proficiency, Microsoft Office 365 skills essential.
PERSONAL SKILLS
1. Must portray a confident, friendly and professional, corporate image to all visitors when representing GUH in the office and while working away from the office.
2. Systematic approach to work activities.
3. Good time-management and organisational skills.
4. A strong team player.
5. Self-motivated and capable of working on own initiative.
6. Good time management skills with the ability to effectively prioritise key activities and manage the needs and requirements of multiple stakeholders.
7. Has demonstrated/commands respect from peers and demonstrates the ability to lead, motivate and develop diverse staff.
8. High level of integrity and discretion in dealing with sensitive information.
9. A keen attention to detail.
10. Excellent verbal communication and interpersonal skills.
NEXT STEPS
If you are interested in applying for this role, please send a CV and covering letter to Angus Brechin, HR Manager, Global Underwater Hub - angus.brechin@theguh.co.uk.
If you have any requirements or adjustments that you may need assistance with throughout the application process, please contact Angus Brechin or call 01224 506600.
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