Job summary We are looking for 2 x Receptionists / Administrators for 18 hours per week working under the guidance of the Operations and Patient Services Manager, are responsible to the Practice Manager for their efficient handling of patient requests, the accurate handling of information and data, and providing administrative support to the Practice team. Main duties of the job Specific duties will include, but not be limited to, the following duties undertaken in accordance with practice protocols:Processing all documents coming into the surgery, both electronically and as paper.Processing repeat prescription requests using the Practice Repeat Prescribing Protocol. Operating the internal messaging systems efficiently and completely. Meeting, greeting and checking-in patients arriving for appointments.Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.Updating the patient computer record with administrative details of patients e.g. Change of Address.Processing requests for information from Doctors, Practice Nurses and Practice Manager.Making appointments through the computer-based appointments system, establishing and recording for the doctor/nurse a brief reason for the visit / home visit.Dealing with requests and queries raised by patients visiting the practice.Operating the internal messaging systems efficiently and completely.Answering the telephone in a timely and appropriate manner. Contacting patients by telephone as required.Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice. About us We are a rural thriving practice based in Bishops Lydeard in Taunton. We have over 6000 patients, striving to provide outstanding patient service. We have a positive working culture which is inclusive, creating a positive working environment. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 2 Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A1097-25-0002 Job locations Mount Street Bishops Lydeard Taunton Somerset TA4 3LH Job description Job responsibilities Processing all documents coming into the surgery, both electronically and as paper. Processing repeat prescription requests using the Practice Repeat Prescribing Protocol. Operating the internal messaging systems efficiently and completely. Meeting, greeting and checking-in patients arriving for appointments. Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure. Updating the patient computer record with administrative details of patients e.g. Change of Address Processing requests for information from Doctors, Practice Nurses and Practice Manager. Making appointments through the computer-based appointments system, establishing and recording for the doctor/nurse a brief reason for the visit / home visit. Dealing with requests and queries raised by patients visiting the practice. Operating the internal messaging systems efficiently and completely. Answering the telephone in a timely and appropriate manner. Contacting patients by telephone as required. Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy. Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice. Job description Job responsibilities Processing all documents coming into the surgery, both electronically and as paper. Processing repeat prescription requests using the Practice Repeat Prescribing Protocol. Operating the internal messaging systems efficiently and completely. Meeting, greeting and checking-in patients arriving for appointments. Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure. Updating the patient computer record with administrative details of patients e.g. Change of Address Processing requests for information from Doctors, Practice Nurses and Practice Manager. Making appointments through the computer-based appointments system, establishing and recording for the doctor/nurse a brief reason for the visit / home visit. Dealing with requests and queries raised by patients visiting the practice. Operating the internal messaging systems efficiently and completely. Answering the telephone in a timely and appropriate manner. Contacting patients by telephone as required. Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy. Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice. Person Specification Qualifications Essential Education to GCSE standard or equivalent Reception or customer service experience Desirable Booking / appointment management Administrative/clerical experience Data entry and reporting GP Practice experience Experience Essential Excellent communication skills (face-to-face and telephone) Patient / customer service skills Desirable Administrative/clerical experience Person Specification Qualifications Essential Education to GCSE standard or equivalent Reception or customer service experience Desirable Booking / appointment management Administrative/clerical experience Data entry and reporting GP Practice experience Experience Essential Excellent communication skills (face-to-face and telephone) Patient / customer service skills Desirable Administrative/clerical experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Quantock Vale Surgery Address Mount Street Bishops Lydeard Taunton Somerset TA4 3LH Employer's website http://www.quantockvalesurgery.nhs.uk/welcome,29687.htm (Opens in a new tab)