Temporary Cemeteries Administrator – Belfast City Centre
Main purpose of job
To be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office (Cecil Ward Building) as required.
To provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner.
To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.
Summary of responsibilities and personal duties
1. To assist in the end-to-end administration of the council's cemeteries and crematorium including, but not limited to:
* City Cemetery, Falls Road;
* Dundonald Cemetery, Upper Newtownards Road;
* Roselawn Cemetery, Ballygowan Road, Crossnacreevy;
* Crematorium, Roselawn Cemetery; and
* Cemeteries/Crematorium Central Office - Cecil Ward Building.
In particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes key-holding duties at site offices.
To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.
To assist the public in the selection and identification of graves, by delivering accurate and relevant information.
To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.
To direct funeral corteges and visitors to graves and other facilities on site as required.
To accept payments for bereavement services including burials and memorialisation.
Full Job Description available
E ssential criteria
Experience
Applicants must, providing personal and specific examples, at least one year’s relevant experience of:
1. working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner;
2. undertaking administrative and cash handling duties within a business environment; and
3. using information technology software such as Microsoft Office, or equivalent packages.
Shortlisting criteria
In addition to the above essential experience, Belfast City Council reserves the right to shortlist only those applicants who
in the first instance, can demonstrate on the application form, by providing personal and specific examples, at least two years - relevant experience in each of the above-noted areas (a) - (c); and
* in the second instance, have five GCSEs (grades A-C) including English, or equivalent qualifications, or have passed the Skill Check computer-based assessment.
Other Information:
Location: Belfast City Centre, Linen hall Street Belfast
Hourly Rate of pay: £13.24 per hour plus accrued holiday pay
Hours of work: 37 per week
Start Date 11th November to Feb 2024
Closing Date: 7th November 2024
To Apply: If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact our office to speak to one of our consultants.