Customer Care Leader
Yolk Recruitment are working with a well known and well-established financial services organisation with a strong presence in the UK. This organisation is looking for a Customer Care Leader to join their Swansea Branch, if you are a driven individual looking for a step up in your career this may be a great opportunity for you. Your role as a Customer Care Leader will involve you managing the Branch on a permanent basis, this is an exciting opportunity to lead one of their key branches in Swansea, shaping its success and driving meaningful engagement within the local area. If you share their passion for delivering outstanding results and exceptional customer service, we would love to hear from you.
Key Responsibilities
As a Customer Care Leader you will lead the branch operations, drive delivery of retail strategy and oversee regulatory, operational and conduct risk management.
Responsibilities
1. Lead the branch team to provide outstanding customer service and meet both financial and operational objectives.
2. Oversee compliance with regulatory, operational, and conduct risk standards, ensuring alignment with the organisation's policies.
3. Foster strong customer relationships by prioritising their needs in all aspects of branch operations.
4. Establish and maintain productive partnerships with third-party providers to ...