Company Profile
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
In this role you will initiate, implement, and lead change management strategies within the Quality function and Oceaneering. You will actively contribute to the strategic planning of the business based on customer requirements and feedback, risk management, cost of poor quality (COPQ), process metrics, non-conformance analysis, internal audits, and other key performance indicators of the business unit's processes. You will connect key drivers to the organization's business and financial goals, analyze business challenges and identify resolutions, and leverage staffs' strengths to optimize team effectiveness.
Duties & Responsibilities
Functions
ESSENTIAL
• Manage portfolio of prioritized quality initiatives
• Assist with the design and implementation of policies, procedures, and performance standards to achieve stated goals, objectives and strategies
• Implement risk management process which encompasses business processes, product, or service-related risk
• Champion root cause analysis for major quality incidents, communicate lessons learned, and oversee implementation of corrective actions
• Develop and manage controlled processes that are based upon items deemed Critical to Quality (CTQ) and Critical to Process (CTP) to meet customer requirements
• Coordinate with business segment leaders to achieve established quality, financial, and other performance metrics
• Assist business with ensuring compliance with certifications and standards required for execution of projects and services to meet customer requirements
• Identify key emerging standards and regulatory changes that may impact the delivery of projects and services to meet customer requirements
• Establish standard quality codes and documentation requirements for new products
• Ensure early sensing, positioning, and ongoing compliance with customer requirements
• Collect and analyze Quality Metrics including voice of customer and make recommendations for improvement based on results
• Coordinate with business leaders to understand the quality support needed at critical Bid and Proposal Opportunities, Project Reviews, Stage Gate Reviews, Design Reviews
• Facilitate business segment Quality Management Reviews (QMRs) and assist with regional and site level QMRs
• Use data and metrics to assist in improving overall customer service
• Create and implement methods to monitor and evaluate customer feedback, issues, and rate satisfaction
• Respond quickly to customer needs and resolve problems to their satisfaction
• Identify external trends that are likely to shape the wants and needs of customers in the near future
• Work with business segments to identify and eliminate process waste
• Support internal audit program by participation in execution of audits
• Identify barriers to change and implement strategies to overcome them
• Execute change and clearly communicates organizational value
• Write management and technical reports
Supervisory Responsibilities
• This position has no supervisory responsibilities.
Reporting Relationship
• Director, Quality Solutions
Qualifications
REQUIRED
• Minimum 5 years' relevant supervisory experience
• 5-10 years' related experience and/or training; or equivalent combination of education and experience
• 8+ years' experience in process improvement, quality management, or supplier management with an emphasis in process improvement
• Clear understanding of what a robust QMS is and how to drive implementation into business process
• Understanding of and experience using data analysis tools (e.g., root cause analysis, Pareto charts, etc)
• 5-10 years' relevant auditing experience
• Knowledge of ISO9001, ISO17020 & ISO17025
• Strong conflict management and leadership skills; demonstrated ability to lead people and get results through others
DESIRED
• Previous work experience in oil & gas, automotive, or medical device field preferred
• HNC/Diploma, preferably in QA or related field
• Ability to think logically when gathering and analyzing information, designing, and testing solutions to problems, and formulating plans
• Ability to interpret and use data to make logical choices and changes to optimize products and processes
• Ability to objectively analyze and evaluate information and facts to produce actionable insights
• Experience with data analysis tools (root cause analysis, Pareto charts, etc.)
• Understanding of basic statistical too ls
• Understanding of measurement limitations in accuracy and repeatability
• Technical acumen, compliance knowledge, and process-based thinking
• Knowledge of quality management systems and principles
• Knowledge of industry practices and standards
• Knowledge of DMAIC
• Knowledge of root cause analysis tools, kaizen facilitation events, continuous improvement, and leadership tools
• Ability to utilize Quality Data Systems to provide meaningful data to business leaders to drive improvement and align with strategic direction
Knowledge, Skills, Abilities, and Other Characteristics
• Excellent active listening skills with a collaborative mindset
• Ability to communicate and present to all levels within the organization
• Strong problem solving and conflict resolution skills
Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
• Occasional travel will be required
• Almost exclusively indoors during the day and occasionally at night
• Occasional exposure to airborne dust in the workplace
• Work surface is stable (flat)
Physical Activity/Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.
OCCASIONAL
FREQUENT
CONSTANT
• Lift up to 20 pounds
• Climbing, stooping, kneeling, squatting, and reaching
• Lift up to 10 pounds
• Standing
• Repetitive movements of arms and hands
• Sit with back supported
Closing Statement
We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.