About CDGL CDGL owns and operates a number of established distribution platforms and we are proud to work with many globally recognised brands. We offer a full range of services and support for our customers, making it easy to discover the right products and technology for their needs. Our trading divisions supply products and services in the UK and worldwide, with thousands of orders successfully fulfilled every month. Cadmus distribution group limited (‘CDGL’) was formed to acquire and develop established distribution brands, as well as bring new innovative distribution platforms to market. CDGL have a number of very well established brands within our portfolio and Cadmus Products can trace its roots back over 35 years. VoIPon Solutions has been a leading brand in the VoIP communications market for over 15 years. 4Gon Solutions has also been at the forefront of the growth in WiFi products and technology for over 10 years. These brands are now available through UX which combines the sale of all of our products under one banner. Communication We will always be open, honest, respectful and measured. Accountability Taking responsibility for our actions and responding positively to feedback. Dependable We can be trusted and relied upon to get the job done. Motivation Driven to improve ourselves and those around us Unity Promoting inclusion and belonging through understanding, encouragement and collaboration Success Focused and passionate to deliver the best results for our stakeholder. About the role Based in our offices on the outskirts of Chelmsford, the Customer Development Executive will join our current Sales team. Liaising with customers and suppliers on a daily basis via the telephone and ticketing systems you will be a key member of the sales support team as you ensure the customers are kept informed of their order status and the team are able to provide accurate information to all enquiries. This role is fundamental to the team being able to deliver timely and accurate information. Key responsibilities include: Qualifying incoming calls from customers to ensure you fully understand their requirements Fielding calls from suppliers resolving any queries and escalating as appropriate. Creating opportunities from incoming calls and emails and quoting accordingly. Quote and Sales order follow-up calls, on a daily basis. Processing online orders, upselling and switch selling where appropriate. Dealing with all inbound tickets via the Zendesk system, responding within agreed timescales Ensuring all inboxes are maintained and Service Level Agreements regarding Response Times are maintained Build customer and supplier relationships by providing a professional and timely response Processing Customer details on various customer portals Any other duties required by managers Skills Required: Highly motivated team player with good interpersonal skills and the ability to form good working relationships with people. Happy to work to team targets with an ambition to exceed minimum expectations. Good communication skills, both written and verbal Previous work experience within a target-driven environment. Strong IT and computer literacy skills (including spreadsheets, CRM systems, email.) Good punctuality and time management Organised with great attention to details. Ability to take initiative and to work independently with an accountable approach. An ability to ‘hit the ground running’ to deliver excellent customer care Willingness to learn Strong attention to detail Able to work to deadlines