Job Description
Coyle Personnel, one of the UK’s leading family-run staffing solutions providers, is currently seeking a Helpdesk Coordinator to work near King Cross\n\nThis is an excellent opportunity to become an integral part of a team committed to delivering integrated building services.\n\nRole Summary\n\nAs a helpdesk coordinator you will support the coordination of Helpdesk operations and contract administration activities at a busy central office. This role involves handling incoming service requests, liaising with multiple teams, and maintaining high levels of customer service and operational efficiency.\n\nThe ideal candidate will have experience in a similar dual-function environment, with a proactive attitude and strong attention to detail.\n\nResponsibilities:\n\n * Act as the first point of contact for incoming Helpdesk calls and enquiries.\n\n * Log all call-outs and assign reactive maintenance work.\n\n * Schedule Planned Preventative Maintenance (PPM) tasks.\n\n * Raise Purchase Order (PO) instructions and follow through to completion.\n\n * Liaise with internal engineers and external suppliers to chase work progress.\n\n * Prepare monthly meeting and contract reports, including risk-wise reporting.\n\n * Support the contract management team with general administration and updates.\n\n * Ensure that all Helpdesk updates and customer queries are handled promptly and professionally.\n\n * Maintain high standards of communication between customers and suppliers.\n\nRequirements:\n\n * Previous experience in a similar Helpdesk/Contract Admin role.\n\n * Basic contract understanding within a facilities or maintenance environment.\n\n * Proficient in Microsoft Excel and Word.\n\n * Strong verbal and written communication skills.\n\n * Able to work independently as well as part of a team.\n\nFor more details or to apply for this exciting opportunity, please contact Cleo Govind at Coyle Personnel