As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle—from handling enquiries and estimates to managing order entry, resolving invoice queries, and addressing complaints.
Glassolutions is part of Saint-Gobain Building Glass UK&I – the largest processor, distributor and repairer of glass and glazing systems in the UK.
What we’re looking for:
* Strong communication skills to harvest business relationships.
* High levels of initiative to think of creative solutions.
* Digital navigation to switch between systems.
* High attention to detail to get it right first time.
* Able to prioritise tasks and get to the most important bits first.
* A genuine desire to understand and satisfy customers – continuously taking and sharing their perspective with all around.
What you will be doing:
* Generate sales opportunities from existing customers, with a focus on value-added products.
* Maintain relationships with customers and promote the use of the ecommerce platform to improve order efficiency.
* Act as the customer advocate within the business, representing their needs and concerns.
* Communicate proactively with customers to resolve issues, ensuring satisfaction.
* Manage order processing, price inquiries, complaints, and any service issues to ensure smooth resolution.
* Conduct data entry for orders, remake credit notes, and cash sales according to company policy.
* Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.
* Understand branch and regional capabilities to set accurate expectations with customers.
* Prepare and follow up on customer quotes promptly, adapting based on customer conversion drivers.
* Use digital tools and internal systems (e.g., CRM, SharePoint) for managing customer and sales data, and assist with related administrative tasks.
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