Social Work Assistant
Leicester
17/02/2025 3 months initially
Monday to Thursday 8.30-17.00, Friday 8.30-16.30, 37 hrs/week Office based
Responsibilities
* Provide First Response Screening, handling safeguarding concerns, assessing risk, and sharing information when people report abuse or neglect.
* Handle telephone calls and emails related to Children’s Social Care as well as urgent referrals to the police.
* Aim to help stop abuse, keep vulnerable children safe, and assist families in receiving timely support.
* Provide telephone advice and support to families, directing them to self-help resources, identifying needs greater than can be met by advice only, and escalating appropriately to a Social Worker/Team Manager. Take phone messages and updates for Social Workers.
* Assist social workers.
* Work with professionals from children’s social care, targeted family help, the police, health, and other agencies.
* You will be supervised by qualified social work staff monthly and be part of a social work POD, benefiting from reflective and developmental monthly POD meetings.
Requirements
* Experience of working in Children’s Services and Customer Services.
* Strong ICT skills, ideally with experience of using Mosaic.
* Excellent communication skills and an innate sense of curiosity to ask questions sensitively of professionals and members of the public calling in.
* Ability to work in a fast-paced environment, working well under pressure both individually and as part of a team, and to work to tight timescales.
* Child and Adult DBS registered to the update service.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
Please email all CVs to Sammy Davis or call (phone number removed) mobile (phone number removed).
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