Job Posting End Date: April 24 Who are we? We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive. The role What will you be doing? Customer Service Advisor Location: Basingstoke (minimum 2-3 days a week in office) Salary: £28,000 What will you bring? We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks. In this role you will: - Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution. - Provide clear, accurate and concise information. - Have excellent soft skills and active listening abilities. - Be able to record clear and accurate notes that reflect conversations. - Challenge current processes and explore new ways of working for continuous improvement. - Be able to adapt and be flexible due to changing priorities. - Contribute to the achievement of individual, team and operational targets and objectives. - Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements. - Support with the onboarding and training requirements for new starters. - Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures. - Demonstrate the ability to work in a team, as well as on own initiative. The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment. The successful Customer Service Advisor can expect: - Generous Bonus - Company funded Health Cash Plan - DC Pension scheme - Life, medical and income Insurance - Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion - 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) - Salary sacrifice electric car scheme with free on site electric chargers. LI-AM1 Why join us? At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careersunum.co.uk. Company: Unum UK Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.