Job Responsibilities
* To be responsible for the timely preparation of medical notes within the Outpatient setting, including planned activity and additional clinics.
* To ensure that case notes are stored and filed in accordance with local policies and practices and that patient confidentiality is maintained at all times.
* To provide admin support to the Nursing team when needed.
* Provide cover for the Plastic Trauma reception desk and Hand Centre reception desk when needed.
* Good IT skills, including basic Excel.
* Working in an open plan office to help with additional workload within the admin setting, including updating electronic records.
* The role may necessitate assisting patients and outside agencies with patient-related enquiries.
Main Duties of the Job
* Preparation of daily outpatient clinics.
* Assessing options and decision making regarding location case notes, taking account of systems and other available information.
* To ensure that all case notes are logged on the electronic tracer system.
* To deal with external/internal enquiries in a courteous and efficient manner.
* To be aware of patient confidentiality at all times.
* To carry out the filing of case notes when required.
* To carry out the preparation of case notes for outpatient appointments.
* To carry out the preparation of case notes for admissions when required.
* To carry out the photocopying of case notes when required.
* To carry out the scanning of case notes when required.
* To deal with any phone enquiries when required.
* To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans, and adherence to Trust policies.
* To work under standard operating procedures (SOPs).
* To carry out admin work in an office environment, including filing, opening post, and updating spreadsheets with patient information/test results when required.
About Us
You will be working within the Plastic Surgery, Burns and Dermatology Team at Southmead Hospital, situated within the Brunel Building. You will mainly be located at our outpatient department at Gate 24 and work closely with a wide variety of members from our multidisciplinary team.
Person Specification
Education and Training
* Good general education including GCSE in Maths or English (or equivalent).
* Keyboard and computer skills (Microsoft Office).
Work Experience
* Experience of working as part of a team in a multidisciplinary environment.
* Ability to demonstrate customer care skills.
* Experience in NHS or similar organization.
Knowledge, Skills and Abilities
* The ability to work to tight deadlines and prioritize workload.
* Able to develop good working relationships amongst team, colleagues, and clinical staff.
* Willingness and ability to learn new IT skills and technology.
* Able to work flexibly to meet the needs of the service.
* Ability to act under direction from senior members of the team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Additional Information
Southmead Hospital, North Bristol NHS Trust
Plastic Surgery and Dermatology Support Manager
£23,615 per annum, pro rata for part-time roles.
Contract
Fixed term
Duration
9 months
Working Pattern
Full-time
Reference Number
339-BAL5366-A
Job Locations
Southmead Hospital, North Bristol NHS Trust
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