MAIN OBJECTIVES/KEY FUNCTIONS
It is the duty of the Patient Coordinator to assist in the smooth running of the Practice. To project a positive and friendly image to our patients, colleagues and other professionals who may contact us either in person or via the telephone. Carry out all reception duties in a courteous and efficient professional manner.
DUTIES AND RESPONSIBILITIES
* Deal with and answer the telephone and personal enquiries promptly in a professional friendly manner.
* Receive and take messages as appropriate, ensuring that details taken are recorded / disseminated accurately.
* Explain registration arrangements to new patients and those seeking temporary cover and ensure that all the relevant forms are completed.
* General reception duties, which include booking appointments according to practice protocol, opening post, issuing prescriptions and dealing with visitors to the practice.
* To be available to cover annual leave and sickness of team members on a fair share basis.
* Be flexible to cover the redistribution of duties and responsibilities from time to time.
* Perform any other reasonable duties which may be necessary for the efficient running of the practice and according to the duties expected of a patient coordinator.
* Be prepared to accept and implement changes and improvements in line with practice growth.
* Observe confidentiality in all aspects of the job.
* Comply with reasonable requests to carry out extra duties in unforeseen circumstances.
* At all times to be aware of Health and Safety protocols.
* Monitor and maintain a healthy safe and secure working environment for yourself and others in the practice.
Summary
As a Patient Coordinator, you will be essential in managing patient interactions and ensuring a seamless experience within our healthcare facility. Reporting to the Operations Manager, you will leverage your core skills in office and administrative experience to handle scheduling, patient inquiries, and documentation. Your role will involve coordinating appointments and facilitating communication between patients and healthcare providers. By utilising your organisational abilities and attention to detail, you will contribute to our mission of delivering high-quality patient care and support in a compassionate environment. Join us in making a difference in our patients' lives.
Qualifications
* Proven office experience in a healthcare setting
* Strong administrative skills, including scheduling and patient management
* Excellent communication and interpersonal abilities
* Ability to handle sensitive patient information with confidentiality
* Proficient in using office software and electronic health record systems
* Strong organisational skills and attention to detail
Job Types: Part-time, Permanent
Pay: From £11.44 per hour
Expected hours: 32 per week
Benefits:
* Company pension
* Cycle to work scheme
Schedule:
* Monday to Friday
Application question(s):
* Working in a GP surgery is a fast busy paced environment with a high volume of incoming calls. Do you have experience of in working in a call centre?
Education:
* GCSE or equivalent (required)
Experience:
* Medical Receptionist: 1 year (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person
Application deadline: 22/11/2024
Reference ID: 13112024
#J-18808-Ljbffr