Who We Are….
At Be-Fibre we’ve come to realise that broadband companies are known for breaking promises to their customers, whether that’s the speeds they sell, or the level of customer services they offer. Be-Fibre is on a mission to change that.
We want to make buying broadband honest and simple, and we want to ensure that everyone who encounters our brand has a great experience and we’ll do this by ensuring the promises we make to our customers are kept.
Be-Fibre isn’t like other broadband providers, we’re investing millions of pounds of private investment into the UK digital economy to build more reliable full-fibre broadband services, which means future-proof broadband for all our customers, at up to 15 times faster than slower ‘superfast’ broadband services.
This is a great opportunity to join us on our journey and play a lead role in shaping how we manage and interact with our customers, setting the standard for protecting company revenue as we grow rapidly. Our ethos is to change and disrupt the broadband market across the United Kingdom and set out a new standard for broadband provision based around our ethos of maintaining and keeping our customer promises.
What We Need From You….
We are looking for an enthusiastic analyst to join our team, with experience in a customer centric environment with knowledge of contact centre, field resources and service-related customer data. You will be passionate about data analysis and providing the best possible levels of insight to drive customer service and experience, using data to drive decisions. You will demonstrate a true sense of curiosity and have a drive to understand the root cause of any issue or opportunity.
What You’ll Be Helping Us With….
You will have experience of trending customer demand data to drive service levels and optimise team resources, to ensure that the business is delivering value for the business and optimal experiences for customers.
You will have a successful track record in delivering effective and engaging communications and meaningful actionable insights. You will have the ability to articulate data into meaningful management information that has credibility to influence senior leaders across the business. The role will also focus on driving continuous improvement and innovation across the whole business and our customer supply chain.
Key Skills To Have….
Success in this role requires excellent analytical thinking and communication skills, an ability to summarise results and present articulate data and analysis to the business.
1. Using data to drive business decisions on workforce optimisation
2. Manage the current suite of PowerBi dashboards to keep them up to date and accurate
3. Strong communication skills with an ability to build narratives from data and present recommendations to improve customer experience and operational efficiency
4. Ability to build strong working relationships with colleagues and stakeholders
5. Excellent problem solving, analytical and numerical skills
6. Proficient in the use of MS Office with a focus on Excel and PowerPoint
7. Ability to ‘tell the story’ using data analysis
8. Team player and the ability to adapt to a fast-growing company
Qualifications and experience we’d like to see:
1. Bachelor's/Graduate degree
2. Experience in a data analytics role, ideally in a customer centric environment
3. Experience of working in a start-up business and the challenge and reward it brings would be an advantage
4. ISP or Utilities experience and knowledge of the OFCOM general code would be an advantage
5. Strong track record in delivering actionable insights and MI to business leaders
6. Ability to operate effectively and to deadlines
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