Main area: Medical Secretary Grade NHS AfC: Band 3
Contract: Permanent
Hours: 18 hours per week (Part Time)
Job ref: 388-6634833-A&C
Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital
Town: Torquay
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 24/02/2025 23:59
Oncology Medical Secretary
NHS AfC: Band 3
Job overview
Are you passionate about making a meaningful impact in supporting cancer patients in their journey towards recovery?
Torbay Hospital is seeking a dedicated and dynamic individual to join our team as an Oncology Medical Secretary supporting our nurse-led clinics. This is an opportunity to be an essential part of our Oncology department, where your organisational skills and compassion will directly contribute to the well-being of our patients.
This post is 18 hours per week, split over 3 6-hour days.
Main duties of the job
* Work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GPs and other external agencies.
* This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
* Communicate effectively in writing and verbally on a daily basis.
* Ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.
* Independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.
* All clinic outcomes to be recorded accurately and completed or amended.
* Audio typing of clinic and admin letters.
* Clinical diaries to be maintained and checked against the published timetables.
* Taking and transcribing formal minutes if required.
* Open and act on correspondence received.
Working for our organisation
This role is based at Torbay Hospital, where you will be joining a team of 11 other dedicated Oncology Secretaries.
We are a dynamic and friendly team, working closely with our clinical colleagues and other areas within Cancer Services. Our team is currently going through exciting changes.
Would you like to grow with us to help us to make a difference?
Our department is fast-paced and we are continually evolving our care in order to keep our patients’ wellbeing and each other’s at the heart of everything we do.
Detailed job description and main responsibilities
* Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
* All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
* Ensure patients are put at the heart of the service.
* Enter Referral to Treatment (RTT) events accurately and in a timely manner.
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Qualifications, skills and knowledge
* Good standard of Education: GCSE in Maths and English or equivalent.
* Experience in a similar Secretarial/admin role.
* Ability to use Medical Terminology appropriately.
* Ability to effectively use Microsoft Office Software (Word, Excel).
* Customer care experience of providing a customer-focused service.
* Knowledge of hospital systems i.e.: PAS, Infoflex, Cyberlab.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly.
* Please read the job description and tailor your application to reflect the role.
* Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to assist us in the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010.
If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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