We are seeking a dynamic and tech-savvy Business Analyst to join our team, reporting directly to the Head of Technology. This role is crucial in ensuring the successful implementation, alignment, and management of technology solutions that support our business objectives. The successful candidate will be a key collaborator with cross-functional teams, playing a pivotal role in shaping, executing, and sustaining our technology-driven strategies. This role combines business analysis with implementation management to ensure seamless system delivery and adoption.
Requirements
Requirements Gathering and Solution Design:
1. Partner with business units to collect and document thorough functional and non-functional requirements through interviews, workshops, and observations of existing workflows.
2. Ensure a deep understanding of business processes, pinpointing areas for enhancement and alignment with organizational goals.
3. Convert business requirements into actionable technical specifications, user stories, and other documentation.
4. Create process flow diagrams, wireframes, and prototypes to illustrate proposed solutions and workflows.
5. Maintain a requirements traceability matrix to connect business objectives with system features and monitor project progress.
6. Work collaboratively with development and QA teams to confirm requirements and ensure they align with proposed solutions.
Strategic Planning and Technology Alignment:
1. Collaborate with the Head of Technology and stakeholders to synchronize implementation projects with strategic objectives.
2. Conduct feasibility studies, impact assessments, and market analyses to inform decision-making processes.
3. Support the development and maintenance of a strategic planning framework that aligns with the organization's mission and vision.
4. Provide ongoing updates to executive leadership regarding the status and impact of strategic initiatives.
System Implementation and Delivery:
1. Plan and manage the implementation of new systems, ensuring timely and effective rollouts.
2. Define system configuration, testing protocols, and go-live procedures.
3. Foster relationships with vendors, stakeholders, and internal teams to ensure successful execution.
4. Oversee system performance after implementation, addressing any issues to ensure sustainability.
Change and Risk Management:
1. Design and implement change management strategies to facilitate smooth transitions from legacy systems to new ones.
2. Identify potential risks, create mitigation strategies, and resolve challenges promptly.
3. Provide training for staff on new systems and encourage adoption across teams.
Process Improvement and Efficiency Gains:
1. Identify and implement technological solutions that enhance operational processes and workflows.
2. Suggest initiatives aimed at improving cross-departmental collaboration and reducing inefficiencies.
Cross-functional Collaboration and Facilitation:
1. Serve as a liaison between business stakeholders and technology teams.
2. Lead workshops to ensure mutual understanding and alignment of goals across departments.
3. Enhance effective communication to close gaps and streamline system development.
Data Analysis and Reporting:
1. Analyze advanced analytics to evaluate implementation success and detect trends or insights.
2. Prepare comprehensive reports and presentations for both technical and non-technical audiences.
3. Offer recommendations for continuous improvements following implementation.
QUALIFICATIONS AND WORK EXPERIENCE
The ideal candidate for the Business Analyst position should have:
1. A minimum of 5 years of experience in Business Analysis, including at least 2 years leading a team to achieve successful system implementations.
2. A degree in Informatics, Information Systems, Management, or a related field; an Honours degree is preferred.
3. A proven history of delivering high-quality solutions within deadlines and budget constraints, aligned with business goals.
4. Experience in delivering CRM, ERP, and other enterprise systems, ensuring seamless integration with existing business processes.
5. Capability to thrive in demanding environments, tracking and managing delivery against project milestones for a team of professionals.
6. Experience gathering requirements from stakeholders to capture and document their business needs.
7. Proficiency in analyzing complex datasets to uncover trends and insights, and providing actionable recommendations for business process improvement.
8. Proven experience collaborating with cross-functional teams to develop and implement solutions that align with project objectives and stakeholder expectations.
9. Experience facilitating user acceptance testing (UAT) and providing post-implementation support to ensure successful adoption of new systems and processes.
10. A strong foundation in change management and strategies for user adoption.
11. The ability to present findings and recommendations to executive committees and senior management, simplifying technical concepts for non-technical audiences.
PERSONAL ATTRIBUTES
The successful candidate for the Business Analyst role should demonstrate the following personal attributes:
1. Outstanding documentation skills with a keen eye for detail.
2. Strong problem-solving and analytical capabilities.
3. Excellent communication and interpersonal skills that promote collaboration with colleagues and external partners.
4. Adaptability to navigate evolving environments and changing priorities.
5. A proactive self-starter with a results-oriented approach.
6. A passion for leveraging technology to enhance education and create positive societal impacts.
7. A drive to take on additional responsibilities and grow within the IT management profession.
Benefits
Why Fixed-Term Contracts Work for You
At Click Learning, we've been driving meaningful change for over 13 years, growing and evolving in response to the needs of our beneficiaries, funders, and the education landscape. Our success is built on adaptability-ensuring that we can allocate resources where they are needed most. That's why we offer fixed-term contracts instead of permanent roles.
We understand that job security is a key concern, and leaving a permanent position can feel like a risk. However, fixed-term contracts at Click Learning offer the stability of an established organization while allowing for career growth and continuity. Unlike project-based contracts that end without renewal, our employment model is designed around the reality of NGO funding cycles, ensuring that roles continue as long as funding is secured-which we proactively work toward. Many of our team members have successfully renewed their contracts multiple times, progressing within the organization as new opportunities arise.
This contract model is standard practice in the NGO sector and reflects how we responsibly manage funding to sustain roles over time. Additionally, while some may worry about challenges in securing home or car loans, many financial institutions recognize the stability of long-standing NGOs like ours. We encourage open discussions with banks, as proof of consistent employment, contract renewals, and Click Learning's strong track record can support applications.
By joining Click Learning, you're stepping into a dynamic, mission-driven environment where your skills will make a tangible impact. Your role is valued, your growth is supported, and your contribution helps us build a brighter future for learners across the country.
Salary includes the following benefits:
* 5% Pension Fund Contribution - Employer
* Employer-funded Death and Disability Insurance
* Unlimited LTE Data for work purposes
* Annual leave of 24 days
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