Role: Service Delivery Coordinator
Department: Service Delivery
Location: Chorley
Reporting to: Service Delivery Team Leader
Hours of work: Working 5 days on, 3 days off
Monday - Saturday working between 07:00-18:00 on a rotary basis
(2 shift patterns: 07:00-15:30/ 09:30-18:00) Sunday & Bank Holidays working
09:00-16:00
Contract type: Permanent
Purpose:
As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.
Main Duties & Responsibilities:
- CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
- Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships.
- Arranging Collec...