Data & IT Support Analyst – SQL | Power BI | Excel | IT Support Are you a data-savvy problem-solver with a passion for both analytics and IT support? Do you have the perfect mix of technical expertise and people skills, ready to turn complex data into insights while providing top-notch first-line IT support? If so, I want to hear from you We are supporting a well-known manufacturing company in Ely, who are looking for a Data & IT Support Analyst with SQL experience, advanced Excel skills, and proficiency in Power BI for data modelling and visualisation. You’ll also be the go-to expert for first-line IT support, so strong troubleshooting abilities and a customer-focused, patient approach are a must Duties and responsibilities of the Data & IT Support Analyst include: Apply Business Analysis standards to all approaches. Serve as a key user of ERP & Production systems. Collaborate with management to create reports, dashboards and data queries. Identify and implement process improvements to enhance efficiency. Manage tasks and prioritise effectively delivering high-quality outputs on time. Provide first-line IT support, troubleshoot issues, and maintain IT equipment. Support onboarding, maintain documentation, and create presentations for stakeholders. Additional requirements include: SQL experience (PostgreSQL preferred), advanced Excel skills (Pivot Tables, VBA, Power Query), and proficiency in Power BI for data modelling and visualisation. Expertise in Microsoft PowerPoint, including integrating data from Excel/Power BI, and familiarity with analysis-supporting technologies. Proven first-line IT support skills, including troubleshooting hardware/software, Windows/macOS, Microsoft 365, and remote support tools. Excellent communication and interpersonal skills. Customer-focused, patient, and empathetic. THIS ROLE IS BASED IN ELY ON SITE Hours: 8.30 – 5pm Monday to Friday Benefits: Private medical insurance, 22 days holiday bank holidays (increasing with service), employee discount platform & more. If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy