Position: Sales Order Desk Processor
Location: Chertsey
Salary: 12 Month FTC
Duration: Ongoing
Hours: Monday-Friday, 9am-5:30pm
Overview of a Sales Order Desk Processor
As a Sales Order Desk Processor you'll be encompassing customer contact centres, service engineers, online support, Quality Assurance laboratories and spare parts logistics, the remit of the European CS headquarter is diverse and dynamic.
Responsibilities of a Sales Order Desk Processor
• Enter customer orders into SAP, coordinating deliveries from UK and SDS warehouses in collaboration with SEACE/SDS, and ensure customer requirements are met.
• Maintain proactive communication with customers regarding delivery schedules, stock availability, and any changes to keep them informed and satisfied.
• Actively manage and update delivery dates in SAP, ensuring timely deliveries by following up on necessary approvals for prompt customer receipt.
• Handle return processes, including coordinating approvals in SAP, and work with warehouse teams to resolve any related issues. Assist with invoice queries and credits.
• Provide daily sales reports to the sales team and order desk manager, and offer administrative support to the UK Head of Air Conditioning or Commercial Operations Manager as needed.
Key competencies of a Sales Order Desk Processor
• Colleagues connect actions to strategy, use data for insights, seek business growth opportunities, and adapt creatively to change.
• Teams empower each other, uphold high standards, take ownership, and prioritize customer success in every initiative.
• By fostering trust, transparency, and diversity, colleagues build strong partnerships, embracing diverse values to overcome challenges together.
• Colleagues embrace a growth mindset, take charge of their learning, and support each other's development through constructive feedback and recognition.
• They act with integrity, openness to challenges, resilience, and focus on fostering a warm, inclusive, and healthy work environment.
Benefits:
• Generous holiday entitlement, plus additional birthday leave and bank holidays.
• Staff sales discount, Reward Plus shopping discount, and volunteering days.
• Government pension auto-enrolment and pension contribution from 12 weeks.
• Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant - Charlie Shepherd