Job Description What’s it all about? The Implementation team are responsible for managing end-to-end lifecycle of client implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client implementation. This may include: Planning client onboarding, offboarding or remediation activities, across the full delivery lifecycle Managing the execution of the client implementation including capturing and reporting the status of core implementation tasks Supporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalised Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook What we expect of you, day to day. This role will report to the Senior Manager, Client Implementation and shall: Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders. Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team. Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc. Anticipate issues and delays that may occur and put contingency plans in place as appropriate. Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required. Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations. Work with others to utilise multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations. Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria. Think you have what it takes? If you are interested in a career that will challenge and inspire you – we’d love to hear from you Diversity & Inclusion Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back. By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.