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Job Title: General Manager
Job Description:
Primary Responsibility: Overseeing all aspects of the resort, ensuring seamless operations, exceptional guest experiences, and safety at Crazy Creek Resort.
Role Summary: We are seeking an experienced and visionary General Manager who excels in leading diverse teams, driving operational excellence, and delivering unparalleled guest experiences. This role is ideal for a strategic thinker who thrives on managing all facets of resort operations, fostering a culture of collaboration and excellence, and achieving both short- and long-term business goals. If you are a self-motivated leader with a passion for hospitality, team development, and creating memorable guest experiences, we’d love to hear from you!
Reporting Structure: Reports directly to Jason Siebenga and Devon Siebenga.
Key Responsibilities:
1. Operational Oversight:
o Oversee and manage the daily operations of the resort, ensuring seamless functioning across all areas, including but not limited to: accommodations, guest services, front desk, housekeeping, maintenance, aesthetics, and all amenities.
o Monitor all supplies and stock levels and ensure timely ordering of necessary supplies.
o Uphold high standards in aesthetics and functionality through regular inspections.
o Maintain Certified Pool & Spa Operator Certification.
2. Team Leadership and Development:
o Lead, supervise, motivate, and scale our team in alignment with the resort's growth, fostering a culture of hospitality and teamwork.
o Monitor employee attendance, time-off requests, and overtime.
o Ensure proper staffing levels according to workload and business demands.
o Provide training for new and existing staff as needed.
3. Guest Experience:
o Proactively engage with guests to enhance their experience and create memorable moments.
o Address guest feedback and concerns with empathy and efficiency, ensuring all visitors leave with positive impressions and the desire to return.
o Create and foster an environment where families and friends can forge lasting relationships and enjoy meaningful experiences.
4. Financial Management:
o Manage budgeting, financial planning, and cost control to ensure the profitability and sustainable growth of the resort.
o Manage development projects to support the resort's growth and enhancement.
5. Communication:
o Exhibit excellent communication and interpersonal skills, capable of building strong relationships with both staff and guests.
o Demonstrate active listening, conflict resolution, and effective negotiation.
6. Strategic Planning:
o Engage in strategic planning with a hands-on approach to problem-solving and decision-making.
o Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency, service quality, and guest satisfaction.
o Formulate an annual marketing plan.
7. Safety and Security:
o Enforce safety protocols and comply with relevant regulations.
o Stay updated on industry best practices.
o Monitor security cameras and ensure the safety of guests and employees.
o Enforce safety emergency procedures and protocols as needed.
o Enforce and comply with hygiene and cleanliness regulations.
o Implement changes to enhance efficiency and compliance.
Qualifications:
* A natural flair for hospitality and a genuine desire to create welcoming, enjoyable environments for guests.
* Strong operational skills, with a track record of developing and implementing effective SOPs.
* Experience in scaling and leading teams, with a focus on fostering a collaborative and motivated workplace.
* Prior experience or knowledge in the food and beverage sector is highly advantageous.
* Strategic thinker with a hands-on approach to problem-solving and decision-making.
* WHMIS training or willing to purchase training prior to start date.
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