Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and shortlisted for interview, you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly.
All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
An opportunity has arisen for a talented and experienced Information and Intelligence Manager to join our team within the Quality and Nursing Directorate, supporting the delivery of the Health and Social Care (Quality & Engagement) (Wales) Act, Duty of Quality, Duty of Candour, and Citizens Voice across Wales.
The successful candidate will work to the Quality Assurance Lead to enable, provide, and promote the effective use of data and intelligence to support the All Wales Health & Social Care (Quality & Engagement) (Wales) Act, Duty of Quality, Duty of Candour, and Citizens Voice across the Trust using various operating software systems.
The post holder will work in partnership with all teams & departments to develop Trust-wide self-service dashboards based on the Trust quality outcome measures, meeting the requirements of 'Always On' reporting. This will enable managers to monitor quality trends and themes within business areas and support the coordination and management of the quality agenda, meeting the Trust's organizational ambitions and legislative requirements.
The successful candidate must be a good team player, able to manage their own workload and work to tight deadlines successfully.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
* Provide intelligence and thematic analysis across the various operating systems to support the quality management system.
* Inform, develop, and promote the use of the quality management dashboard across the organization to support learning.
* Highlight issues/risks regarding compliance with data quality standards of intelligence used across the operating systems.
* Work both autonomously and as part of the quality assurance function, exercising discretion in respect of their area of responsibility.
* Identify opportunities for enhancing system performance through automation.
* Maintain regular working relationships with the Digital Directorate to prevent duplication of effort and to align with the Digital Strategy for the organization.
Working for our organization
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high-quality care, wherever and whenever we’re needed.
The Trust recognizes the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities, and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us that is fulfilling, challenging, and rewarding.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
* Educated to degree level in a relevant subject or equivalent level of experience working at a similar level in a specialist area of informatics.
* Knowledge of health informatics procedures, information analysis, and reporting NHS standards.
* Knowledge & experience of statistical, analytical & numerical techniques, problem-solving, and high numeracy - procedures acquired through relevant experience.
* Detailed knowledge & understanding of Health Informatics – including healthcare datasets, data quality, national strategic control mechanisms for data management, definitional guidance & data protection.
Experience
* Experience of working in a data-rich and information-dependent environment.
* Experience and specialist knowledge of data analysis procedures and practices gained through working with senior practitioners within the field of Health Informatics.
* Experience of working in the NHS.
Skills and Attributes
* Excellent verbal communication and presentational skills.
* Ability to work accurately under pressure and to tight deadlines.
* Ability to prioritize workload and work unsupervised.
* Ability to maintain prolonged periods of concentration and achieve high standards of accuracy.
* Excellent planning and organizational skills to meet tight deadlines.
* Proven information analysis skills.
* Logical and methodical approach.
* Ability to rapidly learn the use of new systems and software.
* Ability to thrive in a multidisciplinary team environment.
* Advanced Keyboard Skills.
* An exceptional understanding of the Microsoft Office Suite, as well as excellent data handling skills.
* Ability to analyze, interpret, and present complex information from large data sets to a range of customers.
* Very high level of computer literacy & technical competence – including an understanding of MS Excel & Access, SPC, and other statistical charting outputs.
* A sound understanding of the importance of quality data.
* Present information concisely and clearly in a wide range of formats.
* Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
* Works with a great degree of autonomy and adaptability.
* Results-oriented perspective.
* Problem-solving approach.
* Enthusiastic disposition.
* Ability to travel between sites as required.
The Trust actively seeks to recruit and appoint people currently underrepresented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
Name: Kate Blackmore
Job title: Assistant Director of Quality Governance
Email address: kate.blackmore@wales.nhs.uk
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