Job summary An exciting opportunity has arisen in the Nottingham Breast Institute at the City Hospital for a Clerical Officer/Receptionist. We are looking for someone with excellent interpersonal skills who likes to be busy and working as part of a team as well as on their own initiative, to provide Clerical/Receptionist support for the busy Breast Screening department. This is a full time post. Duties will be undertaken at the Nottingham Breast Institute on the City Hospital Campus and Ropewalk House in central Nottingham. Main duties of the job The role would require working within a team to complete all daily tasks and general duties including preparing clinics, making and changing breast screening appointments, answering the phone, reception duties and filing. The position would also involve providing cover for the reception desk both at the Breast Institute and at Ropewalk House. Good communication skills and the ability to prioritise workloads, in view of changing priorities is essential. Also the need to work under your own initiative is necessary. In addition to the below summary applicants should familiarise yourself with full job description and person specification documents attached to this advert. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 21 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 164-7006372-A Job locations City Hospital and Ropewalk Nottingham NG5 1PB Job description Job responsibilities The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face and telephone interactions with patients and visitors. They will be a point of contact for patients at the Breast Institute and Ropewalk House and act as an information resource for staff and visitors.Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided. Job description Job responsibilities The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face and telephone interactions with patients and visitors. They will be a point of contact for patients at the Breast Institute and Ropewalk House and act as an information resource for staff and visitors.Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided. Person Specification Training and Qualifications Essential Educated to GCSE level in maths and English, Grade C or above NVQ2 Business Administration/Reception, or equivalent experience Experience Essential General office experience, including reception work. Desirable Knowledge of the Breast Screening service Experience working within breast screening or a similar department Communication and relationship Essential Able to exchange information clearly with patients and staff for appointments and general queries Previous "customer service" experience Planning and organisation skills Essential Planning and organisation of routine tasks Organised and methodical, able to work quickly and accurately Physical skills Essential Able to retrieve files from shelving using appropriate equipment Other requirements specific to the vacancy Essential Must be able to work at both City Campus and Ropewalk House Flexible with start and finish times when covering reception. Person Specification Training and Qualifications Essential Educated to GCSE level in maths and English, Grade C or above NVQ2 Business Administration/Reception, or equivalent experience Experience Essential General office experience, including reception work. Desirable Knowledge of the Breast Screening service Experience working within breast screening or a similar department Communication and relationship Essential Able to exchange information clearly with patients and staff for appointments and general queries Previous "customer service" experience Planning and organisation skills Essential Planning and organisation of routine tasks Organised and methodical, able to work quickly and accurately Physical skills Essential Able to retrieve files from shelving using appropriate equipment Other requirements specific to the vacancy Essential Must be able to work at both City Campus and Ropewalk House Flexible with start and finish times when covering reception. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address City Hospital and Ropewalk Nottingham NG5 1PB Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)