The company is rapidly expanding, selling its product across the UK and Ireland with strong financial support from its private and public investors. Hybrid Working 3 days in the office ( Belfast, Northern Ireland) two days working from home your responsibilities will include supporting employers, HR & Hiring managers to demonstrate and onboard clients on our product, answer incoming calls and enquiries from customers.. We are looking for individuals with the following skills and attributes: Hunger, competitiveness, networking ability, confidence, enthusiasm, resiliency, passion and goal orientated. In addition, you must be relationship driven, tech savvy and a multi tasker. Full product training and support will be given. About the role Key Responsibilities: Engage with customers via email, phone, and other channels to gather feedback and address any issues or concerns they may have Assist with account setup and customer onboarding, including providing training and support as needed Work closely with the customer success team to identify and resolve any issues or challenges that may arise You will also be required to provide first-line customer support to all SeeMeHired customers, taking calls, logging tickets, and directing enquiries to the most appropriate team to ensure effective management and resolution You will provide remote training assistance to help customers maximise the benefits offered by the SeeMeHired system You will be responsible for identifying the training needs of our customers, identifying knowledge gaps, and helping them to maximise the use of SeeMeHired in support of their business You are responsible for accurately capturing the customer's requirements in order to ensure the software setup is completed in accordance with the customer's specifications You are responsible for the preparation and maintenance of up-to-date training materials and online learning systems You will work with other SeeMeHired departments to resolve any bottlenecks in the setup process, enabling a seamless onboarding that provides an excellent customer experience You will collect, measure and monitor all customer feedback to continuously adapt and improve our implementation and training programs. Contribute to the development of customer success materials and resources, including training guides and FAQs Monitor customer usage and engagement to identify potential areas for improvement and suggest solutions as needed About the company Based in Belfast, software company SeeMeHired.com is an applicant tracking and hiring platform, built to save employers a great deal of time, effort and money when recruiting new staff. It is used by all types of employers across the UK and Ireland to automate and streamline their hiring processes including sourcing, screening, shortlisting, selecting and hiring new staff.
* Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
* Excellent communication and presentations skills.
* Must have good command of both written and spoken English.
* Ability to work effectively in a remote environment
* Previous experience in a customer success or similar role
* Experience of demonstrating a technical product.
Desired Criteria
* Recruitment or HR consultancy experience.
* Knowledge of Applicant Tracking and HR platforms
Skills you'll need
* Customer Relationship Management
* Establishing Rapport With Clients
* Managing Appointments
* Verbal and Written Skills
* Building Relationships
SeeMeHired.com, is a leading digital applicant tracking and hiring solution, built to save employers a great deal of time, effort and money when recruiting new staff. It is used by hiring managers to automate and streamline their end to end hiring processes including the sourcing, screening, evaluating and onboarding of new staff.