We are looking for a supervisor to join us at Bullitt Hotel Belfast.
This candidate will support the Front Office Manager and share responsibility for all front of house areas.
The Role will involve:
1. Managing the Front Office operation, ensuring delivery of exceptional guest service from each area.
2. Ensuring adequate resource planning and effective recruitment & training of front office team members.
3. Supporting the night team as required.
4. Ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
5. Ensuring prompt resolution of customer complaints.
6. Identifying, communicating and actioning all sales leads.
7. Maximising sales through up-selling, using incentives and promotions.
Essential Criteria:
1. Experience of working in a demanding front of house role.
2. Previous supervisory/managerial experience.
3. Must be courteous and focused on providing a consistently high standard of customer service.
4. Must be standards driven and detail-oriented with the ability to organise and plan ahead.
5. Must have the ability to lead, multi-task, and make sound decisions in a fast-paced environment.
6. Flexibility to work shift patterns to meet the needs of the business.
7. An ability to work well under pressure while leading by example.
Desirable Criteria:
Working knowledge of Protel or other hotel property management systems.
The perks!
As well as a highly competitive salary and investment in your personal development, we would like to tempt you with some other benefits:
1. Fortnightly pay. Why settle for one payday a month when you can have two?
2. Flexible working with a mix of early and late shifts.
3. Paid breaks on shift that can be spent in our dedicated and fully catered staff break room.
4. Your birthday off! In addition to your 28 days paid holidays, we also like our staff to enjoy their special day.
5. Structured learning and development plans through our online FLOW training programme.
6. Varied training opportunities including NVQs, WSET, First Aid, Mental Health Awareness, etc.
7. Team bonding events such as our summer BBQ, Winter Raffle, seasonal parties, trips, and award ceremonies.
8. Discounted city centre parking.
9. Company discount card offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National and The Cloth Ear.
If you think you have what it takes to become one of our team, we would love to meet with you.
The Rate of Pay is £12.00 per hour.
The Closing Date for this position is 18th July 2024.
The company reserves the right to apply an enhanced short-listing criteria.
Bullitt Hotel is an Equal Opportunities Employer.
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