Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office Working Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend plus one Saturday in every five weeks. If you work a weekend shift, you'll get time off in lieu. Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00 Training: The main training period runs for the first 6 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Salary: The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development. Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station. At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve. Your role: Joining a busy team within a customer focused environment, you'll be the voice of Hastings as you support prospective new customers set up insurance policies. A key part of your role is to use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. That means talking confidently with purpose about our products and overcoming any barriers they may have. You'll be expected to meet overall performance standards for quality, satisfaction and contribution to growing our customer base, providing policies that deliver the best value for both our customers and our business. What we're looking for in a New Business Customer Advisor: An insurance background is not necessary, we see many skills as transferrable, such as resilience, persuasiveness and customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we'd love to receive your application. Experience in delivering good customer outcomes Self-motivated individuals that take pride in what they do, and who can demonstrate empathy and problem-solving skills Ability to overcome challenges or concerns customers might have and drive a positive resolution through excellent communication skills (questioning and listening) Comfortable with change, able to adapt quickly and show resilience Confident individuals who can build rapport and bring their personality to work Computer skills: you'll take inbound calls whilst navigating our in-house software systems What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes full training with industry experts and friendly coaches guiding you throughout your career with Hastings. Not to mention plenty of recognition and rewards, and the chance to develop your career, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications Benefits you'll receive: Up to 5% annual discretionary Bonus We promote a friendly & diverse working environment Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) Pension match up to 10% of your salary Life insurance (4 x base salary) Discounted Hasting Direct products Discounts & cashback with well-known retailers Tech scheme, cycle to work, health assessments, and skin check - on completion of probation Refer a friend scheme - earn £500 for every friend you refer We will provide you will all the tech that you need Including a brand-new Microsoft Surface laptop If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.