Main area Clinical Support Services Grade NHS AfC: Band 2 Contract Permanent Hours 37.5 hours per week (full time pro rata) Job ref 407-WCCSS-6957825
Employer Walsall Healthcare NHS Trust Employer type NHS Site Walsall Manor Hospital Town Walsall Salary £24,169 pro rata Salary period Yearly Closing 28/04/2025 23:59
Admin & Clerical Support Worker
NHS AfC: Band 2
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment.
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
Job overview
To provide a comprehensive clerical first point of contact for a fast-paced Phlebotomy outpatient Department as part of the Clinical support service (CSS) Care Group. This involves direct contact and communication with patients and Trust staff daily.
Main duties of the job
1. To participate in general reception duties, always dealing with the public and patients in a tactful and courteous manner.
2. Providing and receiving sensitive and personal information from patients and/or their representatives/carers where confidentiality must be maintained.
3. Ensure that the telephone is answered in a timely manner and all callers are always dealt with efficiently and courteously.
4. Book appointments for patients as required.
5. To cover the Phlebotomy reception area, meeting patients politely, efficiently and professionally, checking all relevant details and processing requests as required by ICE or other booking services.
Person specification
Qualifications
* Maths and English grade C or equivalent
Experience
* Previous experience of working in a hospital setting
* Use of clinical systems
Skills
* Able to work as part of a team and using own initiative.
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Application numbers
Please note this vacancy may close early due to high volume of applications.
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