About Us:
Supplement Factory stands tall as one of Europe's leaders in contract manufacturing for food supplements. Strategically nestled in Ashford, Kent, we're powered by a unique blend of innovation, investment in client success, and a fierce commitment to achievement. Join us and be the driving force behind our ambition to support clients in launching unparalleled supplement products on the global stage.
The Role:
We're looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long-term relationships with our clients.
* Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
* Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
* Serve as the lead point of contact for all customer account management matters.
* Build and maintain strong, long-lasting client relationships.
* Develop trusted advisor relationships with key accounts and customer stakeholders.
* Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
* Discover opportunities to expand account value and work closely with BDMs to achieve this.
* Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Work with clients to ensure the forecasts are accurate in line with budget.
* Prepare reports on account status.
* Collaborate with the sales team to identify and grow opportunities within the territory.
* Assist with challenging client requests or issue escalations as needed.
* Ensure artwork is up to date.
* Responsible for ensuring all internal documentation is accurate and approved by the client.
* Manage projects in line with set KPIs and agreed deadlines.
To be considered for this role you will require the following experience:
* 5 Years in account management or project management roles.
Benefits of this role include:
* Company Pension Scheme
* Free Eye Tests
* 22 Days Holiday + Bank Holidays
Job Type: Full-time
Ability to commute/relocate:
* Ashford: reliably commute or plan to relocate before starting work (required)
Experience:
* Account Management: 5 years (required)
* United Kingdom (required)
Salary: From £30,000.00 per year
Schedule:
* Monday to Friday
Supplemental pay types:
* Commission pay
Reference ID: ACMA
Required Skills:
Account Management, Project Management, Customer Service, Sales Management
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