Job summary To operate as a centralised department providing a comprehensive administration service and functions within the Trusts' Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information systems. The service will require a team approach to ensure cover for absence across all services / locations. Post holders, as appropriate, will be required to provide administration duties on behalf of these services. Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk. The Post Holder will be required to work on a rota system to cover core office hours, where appropriate. Main duties of the job You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. You will be responsible for ensuring all correspondence is accurately and appropriately presented using Trust and department procedures. To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department. Advanced keyboard skills and knowledge of current electronic equipment facilitating a remote working environment. About us EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including; Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment Join our Staff bank What is Staff Bank? Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times. All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish. If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank. Date posted 20 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Not applicable Contract Fixed term Duration 9 months Working pattern Full-time Reference number 364-A-8642 Job locations Rochford Rochford SS4 1DB Job description Job responsibilities To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information systems. The service will require a team approach to ensure cover for absence across all services / locations. Post holders, as appropriate, will be required to provide administration duties on behalf of these services. Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk. The Post Holder will be required to work on a rota system to cover core office hours, where appropriate. Job description Job responsibilities To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information systems. The service will require a team approach to ensure cover for absence across all services / locations. Post holders, as appropriate, will be required to provide administration duties on behalf of these services. Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk. The Post Holder will be required to work on a rota system to cover core office hours, where appropriate. Person Specification Essential Essential Customer Focused with a calm and empathetic persona, good listener, patient and diplomatic Desirable Proven experience of working in the NHS in a clerical role Essential Essential Customer Focused with a calm and empathetic persona, good listener, patient and diplomatic Desirable Knowledge of Trust ITT Systems and Software Packages, including Mobius/Q-Flow/SystmOne Person Specification Essential Essential Customer Focused with a calm and empathetic persona, good listener, patient and diplomatic Desirable Proven experience of working in the NHS in a clerical role Essential Essential Customer Focused with a calm and empathetic persona, good listener, patient and diplomatic Desirable Knowledge of Trust ITT Systems and Software Packages, including Mobius/Q-Flow/SystmOne Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Essex Partnership University NHS Foundation Trust Address Rochford Rochford SS4 1DB Employer's website https://eput.nhs.uk/ (Opens in a new tab)