We have an exciting opportunity! As we prepare to open our new shop in Kirton in Lindsey we are on the hunt for a shop manager. If you are a successful retailer with a passion for sustainable fashion, a love of being around people and delivering excellent customer service and have a pride in being part of a community then we might just have the role for you. We are looking for someone to help us spread the joy of charity retail to the town of Kirton in Lindsey, you’ll need to have excellent people skills, a love for charity retail, proven track record for achieving targets, and able to lead a team to success. If this sounds like something for you then we would love to hear from you.
Responsibilities
* Work within clearly defined retail policies – where work is managed rather than supervised.
* Lead the recruitment, training, management and provide support to all staff and volunteers based within shops so that the income generating capacity and resilience of hospice retail activities are increased in line with agreed Lindsey Lodge Hospice processes.
* Conduct annual feedback sessions with volunteer/staff members and apply appropriate employment policies in respect of managing performance, taking advice from the Area Manager or Head of Retail as required. Ensure all staff absences are appropriately recorded and notified.
* Help ensure that all staff and volunteers are regularly informed about shop developments, retail matters, management decisions and training opportunities so that they can play a full role in helping the shop to achieve success.
* Be aware of and ensure compliance with health and safety measures for volunteers including risk assessments.
* Ensure understanding and adherence to Health & Safety regulations and Covid-19 Retail Risk Assessment, so that staff and volunteers are managed responsibly.
* Ensure security of premises, goods and finance at all times during agreed opening hours so that risks are minimised.
* Ensure that staff and volunteers are managed in keeping with hospice core values and challenge behaviours that fall short of expectations.
* Oversee the effective deployment of volunteers, substantive and bank staff for the shop ensuring adequate cover is maintained.
* Maintain staff records on appropriate Lindsey Lodge systems.
* Achieve sales targets, including donated, new goods, gift aid and ebay targets, as agreed with the Head of Retail. Develop agreed action plans with timescales to address any underperformance.
* Be willing to work flexibly in line with the needs of the business in terms of supporting external markets, fairs and local events.
* Effectively operate rotation of stock in line with Lindsey Lodge Retail policy and work closely with colleagues including the warehouse to make sure stock levels are always maintained.
* Encourage donated goods in a co-ordinated way in line with current procedures and ensure that customers are educated so that the maximum level and quality donated goods are generated.
* Ensure that stock is suitably and safely displayed and use your creativity to ensure they are also eye-catching and stand out to help achieve shop sales and maximise profit within the shop.
* Ensure a high standard of customer service is delivered through yourself and your team, led by example to ensure repeat custom is generated.
* Price stock at a consistent level, in keeping with Lindsey Lodge policies, so that profits are maximised, keep an eye on any competition near your store and keep discussing with the Area Manager or Head of Retail to make sure you are maximising the most from your donations.
* Ensure that the shop floor is maintained to the highest standard, including displays, merchandising, cleanliness, retail standards and all maintenance issues tackled timely.
* Action daily financial reconciliation, daily/weekly banking of monies, produce weekly and monthly accounts so that Lindsey Lodge Hospice financial procedures are met in full.
* Monitor budget targets and help formulate budgets so that the shop operates as cost effectively as possible and meets required budget targets.
* Ensure that all financial transactions are correct and that donors are informed about Gift Aid.
* Ensure that the stock storage areas are kept safe and that unwanted stock is removed from the premises discreetly and on a regular basis.
Security
* Ensure that all transactions are properly recorded and that cash and valuables are kept secure.
* Hold the keys to the shop and ensure that the premises are secure whenever left unattended.
* Ensure prompt notification to Area Manager/Head of Retail and/or local police in the event of apparent or actual break-in, theft or damage to the premises or personal property.
* Ensure prompt notification to the Area Manager/Head of Retail regarding suspected theft or dishonesty of any staff or helpers.
Administration
* Ensure daily financial reconciliation, daily/weekly banking of monies, produce weekly and monthly accounts, so that Lindsey Lodge Hospice financial procedures are met in full.
* Maintain an accident book and first aid box so that all accidents are properly handled in accordance with Lindsey Lodge procedures.
* Support and help maintain a filing and recording system so that all necessary paperwork can be easily accessed.
Other matters
* Act as role model and play an active role as a member of the retail team, and undertake any relevant training, to ensure you are up to date and can effectively manage the team.
* Have an understanding of developments in other charity shops so that Lindsey Lodge can keep abreast of changes and retain competitiveness.
* Ensure you have adequate knowledge about the purpose of Lindsey Lodge so that any staff and customer queries can be answered.
This is not an exhaustive list. The successful candidate will be expected to be a good team player and operate in a flexible manner as the role develops and perform other tasks as required.
Interview Date: Friday 10th January – Retail Distribution Centre, Scunthorpe, DN15 6SF
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