Head of Service Elevators Ltd Drive Growth, Enhance Quality, and Lead a Winning Team Elevators Ltd is a specialist lift company focused on delivering high-quality lift services and expanding our business. We are looking for an experienced and dynamic Head of Service to take full ownership of our service department and lead it to new levels of excellence. This is a fantastic opportunity to build on our strong foundations, enhance operations, and develop a highly skilled, customer-focused team. Key Responsibilities Complete Department Ownership: Lead and develop the service department, ensuring continuous improvement and business growth. Drive Business Growth: Expand our service operations, delivering outstanding service quality and customer satisfaction. Process Improvement: Identify opportunities to enhance efficiency, service quality, and team performance. CRM Implementation: Oversee the successful rollout of our new CRM system ( Job Logic ), ensuring seamless adoption and integration. Team Leadership: Manage and support the Repairs Manager, Assistant Service Manager, Service Coordinator, and a team of engineers, developing them into a high-performing unit. Operational Excellence: Implement and refine management processes to boost efficiency and elevate our service standards. Continuous Development: Take ownership of enhancing Elevators Ltd, strengthening its position as a well-structured, highly efficient, and widely respected lift service provider. About You Must have proven experience in lift service management, with a strong track record of leading service teams and improving operations. Strong leadership skills with the ability to motivate, develop, and transform teams. Experience in service sales and driving commercial success. A problem-solver who thrives in a fast-paced and evolving environment. Self-motivated with a commitment to continuous learning and process improvement. Capable of working independently while collaborating closely with the Managing Director. What We Offer Salary: £55,000 - £65,000 Company Car 39 Days Paid Holiday (including statutory days) A rewarding leadership role in a growing company with exciting career prospects. This is your opportunity to take on a pivotal role in shaping the future of our service division. If you have the lift service management experience, vision, and leadership to make a real impact, we want to hear from you. ADZN1_UKTJ