Salary Circa £40k dependent on years/level of experience
Essential Criteria
Qualifications
.Standard level General Education, GCE/CSE/GCSE or equivalent qualification
.Project Management
Experience
.Relevant experience in managing telephony, paging or IT systems in a large organisation
.Working in a customer service or front of house environment
.Experience of collaborative problem solving
.Working in a first or second line service desk environment
.Experienced in communicating with patients the public to ascertain their requirements and expectations from their interaction with an organisation
Skills
.Ability to analyse complex data and information and present options
.Able to work on own initiative or under direction as appropriate
Confidentiality and discretion
.Ability to prioritise own workload and multi-task
.Organisational ability
.Ability to establish effective relationships at all levels of the organisation
.Motivated and able to work autonomously or in a team
.Excellent written and verbal communication skills
.Adaptable and resourceful, able to work under pressure
.Self-motivated and proactive
Desirable Criteria
.Certificate in management
.Willingness to undertake professional development
.CCNA
.PRINCE2
.ITIL Foundation
Experience of managing contractors/contracts
Working with ITIL methodology
Experience of working with project management methodology