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Customer Team Leader (Hiring Immediately), Bath
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Client:
Co-op
Location:
Bath, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Closing date: 29-04-2025
Customer Team Leader Location: 2 The Square, Axbridge, BS26 2AR Pay: £13.65 per hour Contract: 22 hours per week + regular overtime, permanent, part time Working pattern: 2pm until 10pm on Wednesday, Friday and Saturday
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Provide friendly and thoughtful service – give welcoming, helpful, and considerate service daily, managing store operations and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to enhance shopping experience.
* Support your store manager by deputising when needed and managing HR processes.
* Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
* Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to balance leading and supporting your team while actively working on the shop floor.
* Great people skills to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow, and develop your leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for your personal development and career growth.
* 30% discount on all Co-op products in-store plus 10% discounts on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app offering early access to a portion of your pay.
* 36 days of holiday (including bank holidays, prorated for part-time staff).
* Virtual healthcare services, including GP appointments, mental health support, and more.
* 24/7 employee assistance program.
* Rota sharing three weeks in advance, accessible via your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate diversity and recognize the importance of reflecting community demographics.
If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to eligible disabled candidates.
Please indicate if you'd like to be considered under this scheme when applying.
During the recruitment process, we may ask for reasonable adjustments to facilitate your participation.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our diversity commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll complete two online assessments, taking about 20 minutes.
We reserve the right to close the vacancy early if necessary. #J-18808-Ljbffr