This role involves but is not limited to:
* Operating switchboard to ensure that clients are transferred correctly and efficiently.
* Using an advanced telecommunications system.
* Typing messages during calls to ensure delivery of communication in a timely manner.
* Understanding of the business structure and services offered.
* Using multiple database systems to search for relevant information.
* Providing excellent and professional customer service to all callers.
* Reviewing emails and correctly allocating them within the business.
* Providing support to our Document Control Department on postal duties, greeting clients, and general administration, e.g.:
o Opening and sorting post
o Accepting client documentation and certifying ID documents
o Providing refreshments for clients and meetings
o Receiving deliveries
o Covering holidays and sickness of team members and other operational departments such as Document Control.
Requirements:
* A professional, flexible, and reliable attitude and approach.
* Ability to work under pressure in a fast-paced environment.
* Ability to answer a high level of telephone calls on a daily basis, with targets in place.
* Customer focus with a proactive “can do” attitude and eagerness to be helpful on every call.
* Strong communication skills and ability to communicate at all levels and across all departments.
* Able to work within a team as well as independently.
* Able to demonstrate initiative, strong work ethic, and ability to prioritize and problem solve.
* Have a good understanding of Microsoft Office, telephones, and case management systems.
Company Core Values:
* Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.
* Innovate: To creatively evolve our working practices, using our revenue and resources in a virtuous cycle of improving our people, systems, and growth.
* Integrate: Bring together people and systems into a cohesive force.
* Commit: To work with integrity and invest in long-term relationships, creating a strong market position and delivering sustained commercial advantage.
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