Vanta Staffing High Wycombe are looking for an experienced Manager to effectively manage the daily operations of a distribution branch, ensuring unrivalled customer service, efficient stock management, and achieving sales targets. This role requires strong leadership with excellent people skills. Permanent Monday to Friday 8am-5pm GBP42-GBP50k plus bonus (quarterly) Duties of the Manager: - Accountable for 14 members of staff. - Oversee daily branch operations, ensuring the team operates efficiently and safely. - Ensure compliance with health and safety regulations at all times. - Maintain high levels of customer satisfaction by providing unrivalled service. - Develop and implement strategies to meet or exceed sales targets. - Monitor and report on sales performance, ensuring profitability. - Control operating costs and maintain efficient use of resources. - Collaborate with sales teams to develop growth opportunities. - Build and maintain strong relationships with key customers and suppliers. - Handle customer complaints or inquiries and resolve them efficiently and professionally. - Ensure the store provides unrivalled customer service. - Oversee the purchasing department, ensuring timely ordering of materials and products to meet customer demands. - Monitor stock levels to ensure the branch is fully stocked with a complete range of materials. - Collaborate with suppliers to negotiate prices and secure the best possible deals. - Conduct regular stock audits, monitor inventory discrepancies, and maintain accurate stock records. - Manage the warehouse team to ensure efficient receiving, storing, and dispatching of materials and products. - Ensure proper training and safety measures are in place for warehouse staff. - Supervise the drivers to ensure safe driving practices, timely deliveries, and customer satisfaction. - Monitor the performance of the warehouse and driver teams, providing coaching and feedback to improve productivity and efficiency. - Prepare and submit daily/weekly/monthly performance and sales reports to the Area Manager. - Ensure all administrative duties (e.g., staff attendance, stock orders) are up to date. - Maintain accurate records of customer interactions and business transactions. - Ensure that all operational activities comply with legal and regulatory requirements, particularly in relation to health and safety. - Regularly audit the branch for compliance with company safety policies and procedures. - Conduct safety training and ensure that all drivers and warehouse staff follow correct safety protocols. Requirements of the Manager: · Customer-focused with a passion for delivering exceptional service. · Proactive and hands-on approach to managing daily operations. · Strong decision-making ability with attention to detail. · Enthusiastic, positive, and adaptable with a strong work ethic. · Strong organizational skills with the ability to manage multiple teams effectively. - Proven management experience, ideally in a Builders Merchant or similar environment. - Strong background in purchasing, stock control, sales, and customer service. - Experience managing warehouse, office and driver teams is essential. - Familiarity with the construction industry and product knowledge (building materials, tools, etc.) is highly desirable. - Ability to lead, motivate, and develop a team communicating with them effectively and manage and resolve challenges if occur. - Experience overseeing purchasing functions and managing supplier relationships. - Ability to analyze stock trends, forecast demand, and optimize inventory levels. - Strong negotiation skills for securing favorable purchasing terms and pricing. - Microsoft Office Suite (Excel, Word, Outlook).