Watchkeeper - Maritime Trade Information Centre (Navy Command)
Background:
The Watchkeeper is a contract role within an outsourced service Carbon60 deliver to Navy Command for the UKMTO project.
Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provide 24/7/365 cover.
The role forms part of a dynamic team providing a 'helpdesk' type service. Day to day tasking may involve call handling, data input & responding accordingly to any issues that may occur in a calm efficient manner.
The primary purpose of a Watchkeeper is to upload data with a view to developing and maintaining the White Shipping picture, using prescribed systems. The White Shipping picture provides a snapshot of merchant vessels transiting the Voluntary Reporting area at any one time. You will act as the initial point of contact for all merchant vessels transiting through these designated areas; the Red Sea, Gulf of Aden, Indian Ocean, Arabian Sea and Gulf of Guinea.
Other tasking may include, but is not limited to:
Handling emergency calls from vessels at sea/industry
Recording incidents
Logging emails in accordance with set guidelines
Liaise with various agencies and vessels according to standard operating procedures
Disseminate information and report to management chain
Person Specification
Essential:
MOD security clearance or be content to undergo Security Clearance to SC level
Computer lite...