Leading International Bank based in London currently seeks a Head of Affluent/HNW Client Banking to lead and manage the banks affluent/HNW Banking segment, driving strategy, enhancing customer experience, ensuring regulatory compliance, and overseeing the day-to-day operations of the branch.
Key Responsibilities
* Define and execute the Affluent Banking strategy in alignment with overall business goals.
* Develop and oversee the annual business plan for the affluent banking units.
* Manage the operational and strategic direction of the affluent banking division, optimizing business activities, products, and services.
* Own the P&L for affluent Banking, ensuring achievement of revenue and profitability targets (mortgages, deposits, and fees).
* Drive innovation in policies and processes to improve efficiency and effectiveness.
* Ensure seamless branch operations, maintaining compliance with bank policies and regulatory frameworks.
* Foster strong relationships with key customers, ensuring long-term retention and satisfaction.
* Oversee the affluent banking sales activities, including target-setting and performance tracking.
* Lead, mentor, and manage the performance of the team.
* Ensure optimal staffing and capability development within the banking division.
* Cultivate a high-performance culture and promote continuous learning and professional growth.
* Serve as the first line of defense against financial crime, money laundering, and sanctions violations.
* Ensure departmental adherence to the Bank’s Financial Crime Policy and Procedures.
* Maintain strong awareness of financial crime risks and contribute to the annual Business AML Risk Assessment.
* Escalate material financial crime risks to the MLRO and Managing Director as necessary.
* Manage relationships with the banks other Overseas branches for bank-related referrals and operational matters.
* Oversee real estate services for Private Banking and branch clients, ensuring smooth transactions and compliance with legal formalities.
* Source new mortgage business opportunities to drive growth.
Qualifications & Experience
* 10+ years of experience in HNW, affluent and personal banking, including branch operations.
* Strong background in UK banking, regulatory compliance, and labour laws.
* Expertise in Financial Crime management, Conduct Risk, and Consumer Duty.
* Deep understanding of GCC client culture and behaviour.
* Proven leadership skills with experience in managing sales and service teams.
* Strong understanding of banking governance, risk frameworks, capital, and liquidity management.
* Fluent in English; Arabic is highly desirable.
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Banking and Financial Services
#J-18808-Ljbffr