Job summary We are currently looking to recruit an enthusiastic and motivated administrator to be part of our team, supporting the the delivery of Intermediate Care Services within the community working countywide based with our team at Sackville House in Cambourne. The post holder will be the first point of contact for calls coming into the service and will strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues. The role of Administrator is varied, challenging, and rewarding and a steppingstone to progression within the trust. We ensure professional leadership, excellent training and development opportunities for administrative staff. If this sounds like what you are looking for, then we have a great opportunity that you might be interested in. Please do contact us to discuss the role further if you have any questions. Main duties of the job The post holder will provide a comprehensive administrative service within their team. Word processing of all forms of correspondence, reports and summaries that are required by the team The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Deal with difficult callers in a calm and effective manner. Undertake training of new staff as directed by Line Manager and/or other managers About us Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development. To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of our ethnic minority and LGBTQ communities. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. For further information on CPFT, please visit our website at www.cpft.nhs.uk Date posted 10 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 310-OPAC-6917791 Job locations Sackville House Sackville Way Cambourne CB23 6HL Job description Job responsibilities Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria. Please refer to the attached job description and person specification for full details of responsibilities To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area. To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safetyand Confidentiality of Information and to be aware of any changes in these. To comply at all times with the Trusts Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website Job description Job responsibilities Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria. Please refer to the attached job description and person specification for full details of responsibilities To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area. To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safetyand Confidentiality of Information and to be aware of any changes in these. To comply at all times with the Trusts Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website Person Specification Educational / Qualifications Essential oEducated to GCE/GCSE standard. oNVQ Level 2 in Administration or equivalent oGood command of written English. Experience Essential Experience of working in a busy and demanding office/customer facing environment Experience of planning and organising own workload and of staff within own span of control Ability to type up accurate interpretations of minutes Desirable Previous experience of working in an NHS office environment Experience of supporting a multi-disciplinary team Skills and Abilities Essential Excellent customer care skills Excellent standard of typing/audio skills using word processor (50wpm) Good IT skills (MS Office) Good organisational skills Ability to work under occasional pressure/stree Ability to work on own initiative Excellent telephone manner. Desirable Knowledge of Data Protection Act Systmone Knowledge & Understanding Essential oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients Person Specification Educational / Qualifications Essential oEducated to GCE/GCSE standard. oNVQ Level 2 in Administration or equivalent oGood command of written English. Experience Essential Experience of working in a busy and demanding office/customer facing environment Experience of planning and organising own workload and of staff within own span of control Ability to type up accurate interpretations of minutes Desirable Previous experience of working in an NHS office environment Experience of supporting a multi-disciplinary team Skills and Abilities Essential Excellent customer care skills Excellent standard of typing/audio skills using word processor (50wpm) Good IT skills (MS Office) Good organisational skills Ability to work under occasional pressure/stree Ability to work on own initiative Excellent telephone manner. Desirable Knowledge of Data Protection Act Systmone Knowledge & Understanding Essential oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust Address Sackville House Sackville Way Cambourne CB23 6HL Employer's website https://www.cpft.nhs.uk/ (Opens in a new tab)