We are currently seeking a highly motivated and customer-orientedGuest Service Agentto join our team at the Royal Garden hotel on full-time basis.
As a Guest Service Agent,you will support the delivery of Guest Services within all hotel teams to ensure a consistent approach to Guest Service is achieved throughout the guest journey.
Whats in this for you?
We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:
* Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
* Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
* Enhanced Annual leave (max. 33 days after 5 years)
* Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
* Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
* Monthly team appreciation events to celebrate team member achievements
* Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
* Access career development and progression opportunities.
* 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
* Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members*.
* Receive mental health support from our trained Mental Health First Aiders
* Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
* Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room
As a Guest Service Agentyour key responsibilities are:
* Manage telephone calls, email correspondence, and other means of guest communication.
* Welcome and assist all hotels guests with particular focus on VIP guests.
* Ensure operational Lobby presence is maximised and that guests are proactively engaged with, receive prompt attention and personal recognition
* Respond to guests needs, requests and complaints effectively and immediately
* Ensure that guests are allocated to the correct room types according to their reservation and special requests are adhered too
* Check guest profiles to highlight personal preferences that can be utilised to tailor in room amenities
* Answer all incoming calls in a professional and efficient manner
* Reply to guest email correspondence and other means of communication in a professional and efficient manner
Who are we?
The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.
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