Support Secretary Duties Following introduction of digital dictation technology to ensure clinic letters are prepared for printing and distribution in a fast-paced accurate manner. Ensure all allocated clinic letters are checked within the appropriate timeframe. To support the medical secretary in providing secretarial and administrative service to an allocated clinical team. Ensure accurate messages are taken for clinical team and delivered in timely manner. Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner. Refer to medical secretary for advice when appropriate. Assist in sorting and dealing with incoming post and distributing as necessary. Undertake routine office duties including note tracing, photocopying, scanning, filing of correspondence and results and maintenance of records when required. Be versatile and adaptable to the demands of the team. Work without supervision and take the initiative as and when required. Ensure effective communication with all members of a multi-disciplinary team. Assist Administrator in the co-ordination of specialty in-patient and out-patient waiting lists within the framework of the Access Policy. Ensure comprehensive working knowledge of iPMS commensurate with role. Ensure referral letters are processed, triaged and scanned to the OAC in line with Administration Guidance Notes. Ensure all hospital case notes arriving into and departing from the department are traced on iPMS (Information Patient Management System). Case notes may be heavy, so manual handling guidelines will need to be adhered to. Required to cover admin and clerical colleagues during times of absence or increased workload as requested by line manager. To carry out any other clerical duties as determined by the line manager. Reception Duties To receive and welcome patients to the Department, and direct them to the appropriate waiting area after the patient has booked in via the electronic system Ensure that patients details are up to date on both the computer system and the patients notes. Make follow-up appointments according to clinician requirements and clinic booking rules. Record patient outcome onto IPM system. Compile and sort clinic attendance sheets, place patient case notes in trolleys before the start of clinic. Be polite and courteous when dealing with patients at all times. Carry all patients notes from reception to the clinical area during all clinics.