Chubb Fire & Security have an exciting opportunity for a Resources Planning Analyst to join our Customer Excellence Contact Centre basedin Blackburn (BB1 2PR), to analyse operational data to assist with resource allocation decisions,on a full time, permanent basis. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: £28,000 - £33,000 per annum Benefits LOCATION: Hybrid with the first 6 months to be office based until fully trained 25 days holiday,plus bank holidays Free Onsite Parking Cycle to Work Scheme Employee Referral Scheme (£1000) Company Pension Scheme Life Assurance (4 x Basic Salary) Free Mortgage Advice Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You Will Be Doing as a Resources Planning Analyst (Contact Centre) The main goal of this role is to collaborate with various departments to identify their resource needs and constraints within our busy Customer Excellence Contact Centre. Support transition to a WFM tool Analyse operational data to assist with resource allocation decisions Identify and analyse trends to forecast future resource needs Develop and implement resource allocation models and plans Collaborate with various departments to identify their resource needs and constraints Prepare and present reports on resource utilisation and future needs to management Monitor resource utilisation and adjust plans as necessary Identify and recommend process improvements to optimise resource utilisation Assist in budget planning by providing insights on resource needs and costs Ensure that resource allocation aligns with company objectives and strategic plans Works under general supervision to provide satisfactory and quality customer service HOURS: 37.5 hours per week | Monday Friday 9am-5pm (Flexible on times) What We Would Like You To Bring Proven experience as a Resource Planning Analyst or similar role Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Excellent communication and collaboration skills to work effectively with different departments Proficiency in data analysis tools and software (i.e. Microsoft Excel) ADZN1_UKTJ